Sara Gordon
Escondido
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Service Manager, Bulk Manager
Sprouts
12.2019 - Current
- Led team initiatives to enhance customer service satisfaction and operational efficiently
- Implemented training programs to improve staff performance and accountability.
- Coordinated cross-departmental communication to resolve customer issues promptly and efficiently.
- Analyzed feedback data to identify areas for service improvement and implemented strategic changes.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Implemented strategies to increase customer service satisfaction ratings.
Customer Service Manager
Walmart
04.2012 - 11.2019
- Collaborated with teams to streamline processes and resolve complex customer issues effectively.
- Established service standards and protocols to ensure consistent delivery of exceptional customer experiences.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Cash handling.
Education
Bachelor of Arts - Social Sciences
California State University San Marcos
San Marcos05-2020
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
Timeline
Service Manager, Bulk Manager
Sprouts
12.2019 - Current
Customer Service Manager
Walmart
04.2012 - 11.2019
Bachelor of Arts - Social Sciences
California State University San Marcos