Sara Gogan
Summary
Compassionate and detail-oriented Psychology graduate with a Certificate in Forensic Psychology and experience supporting clients in public service settings. Currently managing a caseload of 72 clients as an Income Assistance Caseworker, with direct experience in client engagement, crisis support, and administrative duties. Seeking a position in child welfare or group home support to further contribute to the well-being of vulnerable individuals and families through trauma-informed, culturally responsive care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Summer student- Income Assistance Caseworker
Department of Community Services
05.2025 - Current
- Manage a caseload of 72 clients, assessing eligibility and ensuring timely access to income support programs.
- Meet with clients to review financial needs, provide guidance, and develop service plans.
- Maintain accurate, confidential case files and prepare detailed reports.
- Navigate conflict and crisis situations with empathy and professional judgment.
Summer Student – Child Welfare (Community Services)
Department of Community Services
06.2023 - 09.2023
- Shadowed child welfare workers during home visits, gaining direct insight into family dynamics and safety assessments.
- Supported caseworkers in documenting reports and organizing client files.
- Participated in staff meetings focused on behavioral support, crisis intervention, and client well-being.
- Assisted in preparing materials for workshops and supported youth engagement efforts.
Deli Clerk
Pete's Frootique
10.2020 - 05.2021
- Maintained food safety standards in a fast-paced retail setting.
- Created appealing product displays and supported customer orders for events.
- Provided friendly, efficient service while multitasking between prep and customer needs.
Parks and Recreation Worker
Town of Amherst
06.2019 - 08.2019
- Supported community recreational projects and event setups.
- Worked closely with team leads to maintain public spaces and deliver programming.
Education
Bachelor of Arts - Psychology
Saint Mary's University
Halifax, NSHigh School Diploma - undefined
Amherst Regional High School
Amherst, NSSkills
- Client-centered, trauma-informed approach
- Excellent interpersonal and conflict-resolution skills
- Strong written and verbal communication
- Case documentation and administrative organization
- Crisis response awareness
- Team-oriented and adaptable under pressure
- Able to assist clients with physical needs (lifting up to 50 lbs)
- Valid driver’s license and reliable transportation
Languages
French
Professional Working
Certification
- DCS_ESIA Foundations: Case Documentation Standards and Guidelines
- DCS_ESIA Foundations: Basic Needs & Special Needs Support
- DCS_ESIA Foundations: Income, Exempt Income & Assets; Trusteeship; Issuing Payments
- Respectful Workplace Training
- Sexual Orientation and Gender Identity 101
- Introduction to Accessibility – Barriers and Solutions
- Unpacking Privilege & Anti-Black Racism Policy Training
- Diversity, Inclusion and Employment Equity
- Identifying and Addressing Unconscious Bias & Microaggressions
- Workplace Violence Awareness
- Introduction to Occupational Health and Safety
- Privacy and Access Awareness
- Willing to obtain: First Aid, CPR, and Mental Health First Aid certifications
Timeline
Summer student- Income Assistance Caseworker
Department of Community Services
05.2025 - Current
Summer Student – Child Welfare (Community Services)
Department of Community Services
06.2023 - 09.2023
Deli Clerk
Pete's Frootique
10.2020 - 05.2021
Parks and Recreation Worker
Town of Amherst
06.2019 - 08.2019
High School Diploma - undefined
Amherst Regional High School
Bachelor of Arts - Psychology
Saint Mary's University
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