Summary
Overview
Work History
Skills
Websites
Timeline
Generic

Sara Gillatly

Victoria,BC

Summary

Experienced manager with over a decade of successful retail and restaurant management expertise. Dedicated and efficient professional committed to ensuring exceptional customer and guest satisfaction. Skilled in driving operational efficiency, implementing effective strategies, and leading high-performing teams. Proven track record of achieving sales targets, improving profitability, and delivering outstanding service in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Operations Supervisor

Sephora
08.2023 - Current
  • Boosted sales revenues with targeted marketing initiatives, in-store promotions, and visual merchandising techniques.
  • Balanced competing priorities effectively during peak seasons or promotional events to ensure optimal results across various business metrics.
  • Assisted in the creation of compelling sales presentations, contributing to successful negotiations with key retail partners.
  • Created impactful visual merchandising displays that attracted customers and increased foot traffic in retail stores.
  • Upheld proper visual merchandising standards on retail floor and windows.

Owner/Operator

Naked Skin
12.2022 - Current
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Managed day-to-day business operations
  • Designed all aspects of marketing, web design, and social media
  • Lasered clients under Health Canada/VIHA and certification guidelines for hair removal and skin conditions

Assistant Store Manager

Carter's Babies & Kids/ OshKoshB'Gosh
09.2021 - 11.2023
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Forever 21
10.2012 - 04.2016
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

Smart Set
05.2009 - 08.2012
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Sales Associates

Sales, Service and Marketing Manager

White Spot Restaurants
11.2006 - 02.2009
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Supervised staff of over 100 through motivational coaching and effective training programs for service and sales techniques.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Submitted bi-weekly payroll for 100+-member team, including server gratuity reports.
  • Implemented weekly/monthly contests to promote employee engagement and increase overall sales.
  • Resolved guests complaints while maintaining positive customer environment.

Skills

  • Team leadership and coaching
  • Relationship building and management
  • Maximizing Profitability
  • Customer Relations
  • Performance monitoring

Websites

Timeline

Operations Supervisor

Sephora
08.2023 - Current

Owner/Operator

Naked Skin
12.2022 - Current

Assistant Store Manager

Carter's Babies & Kids/ OshKoshB'Gosh
09.2021 - 11.2023

Store Manager

Forever 21
10.2012 - 04.2016

Store Manager

Smart Set
05.2009 - 08.2012

Sales, Service and Marketing Manager

White Spot Restaurants
11.2006 - 02.2009

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Sara Gillatly