Sara Deras

• Ensure smooth and efficient functioning of the office
• Assist in hiring new staff, including reviewing résumés, making a short list of candidates, and checking references
• Train new employees in office procedures and protocols and patient care
• Prepare files for insurance purposes and legal cases
• Address patient conflicts and complaints
• Create and review schedules, maintaining staffing levels to meet service goals
• Maintain office supplies inventory by checking stock and ordering new supplies as needed
• Direct incoming calls, facilitate patient flow, register and check patients in and out, obtain and update demographic and medical information
• Perform clerical duties such as word processing, data entry, answering phones and filing
• Schedule appointments and deal with cancellations and scheduling changes
• Review and send medical records to other physicians upon request
• Handle prescription information and refills
• Administer B12 shots, allergy shots, and TB tests
• Administer and score MoCa (cognitive assessment)
• Apply Holter monitor
• Ensure collection of lab specimens by appropriate lab courier
• Conduct preliminary evaluation, including measuring weight, height, blood pressure, and document results with accuracy
• Sanitize, restock, and organize exam rooms and medical equipment

• Enter client information into COVAXON, an electronic healthcare record management system, including compiling and sorting information and establishing entry priorities
• Identify, research, and resolve issues, errors, and missing data by reviewing, correcting, deleting, or eliminating duplicate data
• Actively listen to client requests, confirming full understanding before addressing concerns
• Maintain client confidentiality by protecting medical record information

SUPERVISORY

• Supervise other personnel
• Train new employees
• Balance cash register at the end of each cashier's shift
• Organize cashier break times
• Complete all tasks for opening/closing the store

CASH/ACCOUNTING

• Operate cash register and process loans
• Receive and process payments by cash, cheque, credit card, and debit
• Sell age-restricted items according to provincial law and store policies
• Process exchanges and returns

CUSTOMER SERVICE

• Assess customer needs and respond to questions
• Resolve customer issues face-to-face or over the phone
• Provide professional and courteous service