Sara Espinoza
Director Of Operations
Pierrefonds,QC
Summary
Dynamic leader with a proven track record at Jones Lang LaSalle, JLL, excelling in operations management and strategic planning. Spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Skilled in financial management and team leadership, adept at driving business development and fostering staff development. Achieved notable improvements in performance metrics and profitability.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Workplace Manager
Jones Lang LaSalle, JLL
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
Payroll Specialist
Omega Laboratory Limited
03.2018 - 08.2019
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Executive Assistant to the President
Omega Laboratory Limited
01.2017 - 08.2019
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Streamlined office operations for increased productivity, implementing new procedures and organizational systems.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Increased overall productivity by skillfully handling multiple tasks simultaneously while adhering to tight deadlines consistently.
Financial Agent-Global Operations
Pharmascience Inc.
08.2008 - 12.2016
- Collaborated with cross-functional teams to develop innovative financial strategies for high-net-worth clients.
- Negotiated favorable terms for clients during major transactions, safeguarding their financial interests.
- Optimized client investment strategies by regularly reviewing asset allocation models and rebalancing portfolios as needed.
- Led training sessions on various financial products, boosting team knowledge and sales capabilities.
- Streamlined internal processes to increase efficiency within the team, ultimately improving overall performance.
- Prepared detailed reports on portfolio performance, keeping clients informed of progress towards their financial objectives.
Accounts Payable Supervisor
C&C Packing Inc.
01.2007 - 08.2008
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Identified areas for improvement in existing processes, leading to increased productivity and reduced costs within the accounts payable department.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Recruited, interviewed, and hired new accounts payable employees.
- Assisted in budget preparation by providing accurate historical data related to expenses/payments made through Accounts Payable department.
- Facilitated cross-functional collaboration between finance, purchasing, operations departments to resolve issues impacting cash flow or vendor relations.
- Mentored junior staff members to improve their understanding of accounting principles and practices.
- Interacted with corporate vendors, upper management and peers.
Education
Certification - Excel Experimentation Level 1-2-3
École De Technologie Supérieure
Montreal, QC 05.2001 -
Certification - Interpersonal Communications And Tools
Université Du Québec - École Technologie Supérieur
Montreal, QC 05.2001 -
Certification - Customer Service: Technology And Tools
Technologia Formation
Montreal, QC 05.2001 -
High School Diploma -
École Secondaire Louis Joseph Papineau
Montreal, QC 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Financial management
Business development
Project management
Marketing
Timeline
Workplace Manager
Jones Lang LaSalle, JLL
08.2019 - Current
Payroll Specialist
Omega Laboratory Limited
03.2018 - 08.2019
Executive Assistant to the President
Omega Laboratory Limited
01.2017 - 08.2019
Financial Agent-Global Operations
Pharmascience Inc.
08.2008 - 12.2016
Accounts Payable Supervisor
C&C Packing Inc.
01.2007 - 08.2008
Certification - Excel Experimentation Level 1-2-3
École De Technologie Supérieure
05.2001 -
Certification - Interpersonal Communications And Tools
Université Du Québec - École Technologie Supérieur
05.2001 -
Certification - Customer Service: Technology And Tools
Technologia Formation
05.2001 -
High School Diploma -
École Secondaire Louis Joseph Papineau
05.2001 -
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