Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic
Sara Escobar

Sara Escobar

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Sales Associate

Michael Kors
11.2022 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Server

Copa Cabana Steak House
05.2022 - 11.2022
  • Elevate customer satisfaction through followup and enthusiastic costumer service
  • Serve food and beverages while maintaining high quality formal table service to over one hundred plus customers
  • Anticipate and fulfill guests needs and requests
  • Multitasking in order to serve the needs of various diners at the same time.

Technical Support Representative

Apple
07.2021 - 03.2022
  • Assisted customers in identifying issues and explained solutions to restore service and
    functionality
  • Resolved diverse range of technical issues across multiple systems and applications
    for customers and end-users across various time zones
  • Collaborated with supervisors to escalate and address customer inquiries or technical
    issues
  • Documented transactions and support interactions in system

Front Desk Manager

Wiseman Grand Hotel
12.2017 - 08.2019
  • Planned weekly schedule and handled calls and all customer needs
  • Coached to ensure adherences to hotel policies, standards and procedures
  • Assisted with daily administrative duties of the hotel

Technical Support Agent

Samsung, Teleperformance
02.2017 - 11.2017
  • Closely observed KPI performance & AHT
  • Provided further assistant with escalation calls to ensure customer satisfaction
  • Attended routine meetings with CCMs for centre performance efficiency

Customer Service Specialist

Gatestone & Co Kohls
09.2016 - 01.2017
  • Assisted customers in selection of products
  • Managed inbound and outbound calls
  • Performed daily tasks and duties in relation in AHT and KPI

Education

College Diploma - Hospitality, Tourism Management & Flight Services

Seneca College of Applied Arts And Technology
Markham, ON
04.2016

No Degree - Intensive Language Immersion

Université Du Québec À Trois-Rivières (UQTR)
Trois-Rivières, QC
06.2015

High School Diploma -

Senator O'Connor College School
Toronto, ON
06.2013

Skills

  • Customers Relations
  • Organizational Skills
  • Upbeat and Positive Personality
  • Courteous with Strong Mindset
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Team Player
  • Active Listening

Volunteer

Canadian Hearth and Stroke Foundation

Sept 2016 - Jan 2019

Seneca College Leadership Program

Sept 2014 - Jan 2016

Timeline

Sales Associate

Michael Kors
11.2022 - Current

Server

Copa Cabana Steak House
05.2022 - 11.2022

Technical Support Representative

Apple
07.2021 - 03.2022

Front Desk Manager

Wiseman Grand Hotel
12.2017 - 08.2019

Technical Support Agent

Samsung, Teleperformance
02.2017 - 11.2017

Customer Service Specialist

Gatestone & Co Kohls
09.2016 - 01.2017

College Diploma - Hospitality, Tourism Management & Flight Services

Seneca College of Applied Arts And Technology

No Degree - Intensive Language Immersion

Université Du Québec À Trois-Rivières (UQTR)

High School Diploma -

Senator O'Connor College School

Similar Profiles

CREATE PROFILE
Sara Escobar