Sara Epis

Greeted and interacted with customers in a friendly and professional manner.

Took customer orders, recommended beverages, and answered any questions or concerns they may have.

Prepared and served beverages: skillfully operate coffee and espresso machines.

Handled cash and register operation: accurately processed customer transactions, handled cash, and operated the point-of-sale (POS) system.

Maintained cash drawer and balance sales at the end of each shift.

Customer service: managing a large amount of passengers per day, listening to their needs.

Managed and ensured security at passenger, baggage, vehicle and cargo screening checkpoints.

Provided day and night surveillance of critical areas, storage custody, alarm system management.

Protected the country's environment and industry by preventing narcotics, weapons and firearms, obscene materials and other prohibited goods from entering Italy.

Contributed to the fight against terrorism, crime, illegal immigration and the illegal wildlife trade.

Studied of emerging risks and threats in the field of Financial Crime.

Analyzed digital footprints and developed profiling and monitored algorithms.

Calibration, testing and go-pro activities of the algorithms.

Performance tracking, knowledge management and continuous improvement of strategies and tools.

Front desk manager and customer service: received and processed customers payments and calls.

Took and ensured messages are passed to the appropriate staff member in time.

Recorded and maintained office expenses.

Managed office inventory such as stationery, equipment and furniture.

Organized shift schedules for team members.

Monitored attendance, tardiness and time off.

Assigned duties to specific employees based on role and skills.

Supervised employees and assisted with tasks as necessary.

Prepared and served breakfasts, coffee, and sandwiches.

Ordered, received and distributed stock supplies.

Received and processed customers payments.

Dealt with customers concerns and complaints.