Sara El - Tahrawy
Ottawa,ON
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about business, service and clerical requirements. Excellent with time management abilities. Well-organized professional equipped with varied experiences in administrative roles. Certified esthetician in certain cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments, massage, pedicures and manicures.
Overview
11
11
years of professional experience
Work History
Esthetician
Dr Oz Klinik
03.2021 - 10.2021
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Created repeat business by developing long-term relationships with regular customers.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Performed consultations for over 50 patients before scheduling treatments.
Receptionist
Share Heaven Spa & Salon
03.2017 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Cashier
Bar Burrito
02.2017 - 08.2017
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Handled cash with high accuracy and took care to check bills for fraud.
Business Owner
Previous Business Owner
01.2011 - 04.2017
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Client Lab Esthetician
Algonquin College
04.2013 - 07.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
College Diploma - Esthetics
Algonquin College
Ottawa, ON04.2014
High School Diploma -
Rideau District High School
Elgin, ON06.2012
Skills
- Staff Management
- Time Management
- Sorting and Labeling
- Telephone Skills
- Answer Telephone Calls
- Appointment Confirmation
Timeline
Esthetician
Dr Oz Klinik
03.2021 - 10.2021
Receptionist
Share Heaven Spa & Salon
03.2017 - 08.2019
Customer Service Cashier
Bar Burrito
02.2017 - 08.2017
Client Lab Esthetician
Algonquin College
04.2013 - 07.2013
Business Owner
Previous Business Owner
01.2011 - 04.2017
College Diploma - Esthetics
Algonquin College
High School Diploma -
Rideau District High School
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