Sara Doukali
Montréal,QC
Summary
Operation Manager with strong background in employee supervision; I am a talented problem solver and critical thinker that excels at conflict management. I am also a hardworking and passionate person with strong organizational and communicational skills.
Overview
12
12
years of professional experience
Work History
Opening Manager
Courtyard Laval By Marriott
Laval, QC
12.2023 - 04.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Stocked, monitored, and maintained inventory of diverse products.
- Trained employees on methods of service, ensuring compliance with top quality standards.
- Championed excellent customer service, leading by example and providing support to staff members as they engaged with patrons during busy opening periods.
- Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
- Organized regular staff meetings designed not only for information dissemination but also morale-boosting purposes.
- Created detailed reports on daily operations, highlighting areas for improvement and recommending solutions to upper management.
- Collaborated with other managers to devise strategies aimed at increasing sales revenue during early operational hours.
- Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
Maître D
Ritz Carlton Hotel
Montreal, QC
02.2022 - 11.2023
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
Financial Coordinator
Emergex
Montreal, QC
01.2021 - 07.2022
- Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
- Developed comprehensive financial reports for senior management, providing actionable insights on company performance.
- Assisted in the preparation of year-end tax filings, minimizing potential liabilities while adhering to all regulatory requirements.
- Collaborated with cross-functional teams to develop realistic project budgets that aligned with business objectives.
- Supported executive decision-making by providing detailed financial analyses upon request.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Clerk
National Bank
Montreal, QC
10.2012 - 09.2015
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created and updated records and files to maintain document compliance.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Contributed to project success by providing administrative support to various teams as needed.
- Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Edited documents to keep company materials free of grammar errors.
Education
Bachelor of Science - Economics
Université De Montréal
Montreal, QC05.2010
College (CEGEP) - Business
Cégep Montmorency
01.2006
Skills
- Recruitment and hiring
- Health and safety compliance
- Cost analysis and savings
- Desktops, Laptops, and Mobile Devices
- Operations Management
- Inventory Tracking and Management
- Decision-making capabilities
- Budgeting and financial management
- Performance Evaluation
- Duty assignments
- Decision-Making
- Customer Service Management
Languages
Anglais
Native or Bilingual
Français
Native or Bilingual
Accreditations
- Secourisme en milieu de travail, CNESST, 2022
- Fonds d'investissement du Canada, CSI Global Education, 2010
- Assurance de personnes, AMF, 2010
interests
Travel
Soccer
Music
Food & wine
Timeline
Opening Manager
Courtyard Laval By Marriott
12.2023 - 04.2024
Maître D
Ritz Carlton Hotel
02.2022 - 11.2023
Financial Coordinator
Emergex
01.2021 - 07.2022
Administrative Clerk
National Bank
10.2012 - 09.2015
Bachelor of Science - Economics
Université De Montréal
College (CEGEP) - Business
Cégep Montmorency