Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Sara Doherty

Ottawa,ON

Summary

Detail-oriented Assistant Manager offers more than 10 -year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills

Overview

11
11
years of professional experience

Work History

Assistant District Manager

LCBO
Ottawa
04.2023 - Current
  • Monitored sales performance, identified areas for improvement, and recommended strategies to increase profitability.
  • Provided leadership and direction to store managers through regular coaching sessions.
  • Conducted regular audits of stores to ensure compliance with company regulations.
  • Assisted in the development of district-wide policies and procedures to ensure compliance with company standards.
  • Developed and implemented action plans to address underperforming store locations.
  • Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
  • Facilitated communication between corporate office and store personnel on a daily basis.
  • Participated in recruitment activities such as interviewing candidates, reviewing resumes, and making hiring decisions.
  • Created detailed reports summarizing sales data, inventory levels, labor costs.
  • Ensured that all stores were adequately staffed by managing scheduling requests from store personnel.
  • Identified potential new business opportunities within the district's retail environment.
  • Implemented marketing initiatives designed to drive traffic into stores.
  • Evaluated operational effectiveness of each store location on a monthly basis.
  • Coordinated special events such as grand openings or promotional activities.
  • Addressed any safety concerns or hazards that could potentially affect customers or employees.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Customer Service Representative

CIBC
Ottawa
12.2021 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Assistant Manager

MacEwen
Richmond
01.2013 - 11.2021
  • Coordinated and supervised daily operations of the store.
  • Monitored sales performance and identified areas needing improvement.
  • Developed strategies to increase customer loyalty and improve store efficiency.
  • Ensured compliance with company policies and procedures.
  • Assisted in recruiting, training, and developing new team members.
  • Managed inventory levels to maximize sales opportunities.
  • Implemented merchandising techniques to drive incremental sales growth.
  • Responded promptly to customer inquiries or complaints.
  • Reviewed financial statements and implemented cost-saving measures.
  • Analyzed trends in customer feedback to recommend process improvements.
  • Maintained a clean, organized store environment that adhered to safety standards.
  • Provided leadership and direction for all retail employees.
  • Processed payroll information on a weekly basis.
  • Planned promotional activities such as product launches or special events.
  • Developed relationships with vendors to ensure timely delivery of goods.
  • Created reports on sales figures, gross profit margins, and other related data.
  • Resolved conflicts between customers, employees, or vendors in a professional manner.
  • Monitored employee performance and provided constructive feedback.
  • Identified potential risks or theft issues within the store environment.
  • Interviewed job applicants and selected skilled individuals to fill store positions.
  • Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
  • Greeted customers and offered assistance in finding needed items.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Processed sales transactions via cash register and telephone orders.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON
06-2004

Skills

  • Microsoft Office
  • Retail Operations Management
  • Staff Development
  • Customer Relations
  • Budgeting and finance
  • Sales Reporting
  • Sales Growth
  • Orientation and training
  • Product and service knowledge
  • Task Delegation
  • Sales monitoring
  • Recruiting and interviewing
  • Employee Scheduling
  • Employee Performance Evaluations
  • Financial Management
  • Policy administration

Languages

French
Professional
Italian
Professional

Affiliations

I enjoy spending time with my family and fur babies. Daily physical activity whether indoors or outdoors is something I thrive on. I also enjoy to cook and try new recipes.

References

References available upon request.

Timeline

Assistant District Manager

LCBO
04.2023 - Current

Customer Service Representative

CIBC
12.2021 - 04.2023

Assistant Manager

MacEwen
01.2013 - 11.2021

Bachelor of Arts - Psychology

University of Ottawa

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Sara Doherty