Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sara Dhani

Esquimalt,British Coffee

Summary

Dynamic, energetic, and highly experienced in property management with solid history of success, including oversight of multimillion-dollar properties. Steadfast leader, mentor, and coordinator with track record of steering improvement projects, building and guiding top-performing teams, and optimizing internal operations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases.

Overview

22
22
years of professional experience

Work History

Lease Analyst

Modis, ATB Financial
Calgary, AB
06.2020 - Current
  • Responsible for multiple active lease portfolio of retail and office space with a total value of approximately $57 million annually.
  • Abstracting and interpreting commercial lease documents (leases, amendments, subleases).
  • Rent variance analysis and rent payment processing.
  • Reviewing annual landlord reconciliation statements and real estate tax calculations to ensure accuracy and lease compliance.
  • Data entry, validation and management of lease documents.
  • Tracking and maintaining critical dates.
  • Review CAM and other escalations & real estate tax invoices.
  • Subtenant account management, and billing/collections of third-party tenant rents.
  • Special projects as assigned by manager.
  • Spearheaded key data input and validation the implementation of the Asset Planner platform.
  • Improved efficiency and reduced paper by digitizing files.

Senior Property/Lease Administrator

BGIS, Arcturus Realty Corporation
Calgary, AB
01.2017 - 06.2020
  • Member of the leadership team of seven for the financial and operational functions of a 700,000 square foot portfolio with a budget of $5 million, consisting of three office and a variety of retail spaces.
  • Clients include Canadian Tire, Grosvenor Canada, Kung Man Lee Properties, Hydro Quebec.
  • Assisting with the overall direction, coordination, and evaluation of the properties/sites including tenant improvement projects and building renovation projects to ensure completions are on time and on budget and in accordance with their construction guidelines and standards.
  • Performing operating expense analysis, accounts payable, accounts receivable, budget preparation, CAM reconciliations, management reports and financial reporting.
  • Supporting commercial leasing including leading tours, providing rental and maintenance documentation.
  • Participating in due diligence process including acquisitions and dispositions with lenders, brokers and owners.
  • Facilitating property maintenance and building improvements by working with municipalities, contractors and vendors.
  • Preparing commercial lease agreements and negotiated and prepared vendor contracts.
  • Managing third party services including cleaning, HVAC, plumbing, electrical, landscaping, specialty vendors and contracts.
  • Office Manager in charge of service-call management, computer support and office supplies.
  • Lowered overall delinquency to 1% through aggressive account management.
  • Improved tenant relations by offering crucial support through effectively communication.

Property Manager & Accounting

Gracewood Housing Group Ltd
Calgary, AB
04.2014 - 10.2016
  • Directed a team of five for a portfolio of low income, independent living senior’s buildings consisting of 9 apartment buildings with over 500 units with a budget of $500,000.
  • Performed tenant selection, determined client eligibility, tenant rent collections, rent determination calculations, and office administration.
  • Collaborated with various service providers regarding tenant events, social services, counseling and placements to clients at particular locations or programs.
  • Oversaw the housing plan for each client to ensure a timely transition to permanent housing and appropriate usage of housing subsidies.
  • Prepared for audits and provided regular reports to superiors and the Board of Directors.
  • Coordinated annual unit inspections, regular maintenance and housekeeping.
  • Purchase orders and invoice reconciliation, accounts payable and receivable.
  • Spearheaded and roll-out the implementation of the YARDI Voyageur/Enterprise platform.
  • Earned recognition for maintaining properties at high capacity with low turnover through on-target advertising and excellent tenant relations.

Office Manager & Accounting

Arnold Churgin Shoes Limited Calgary, AB
02.2012 - 03.2014
  • Performed accounting for 80 employees and 5 local retail stores and an online store with a budget of $3 Million.
  • Created financial reports and supported all areas of responsibility within a 7-person leadership team.
  • Analyzed, examined, and interpreted account records, compiled financial information, and reconciled reports and financial data.
  • Managed travel and expense reports for leadership team.
  • Processed full cycle accounting including journal entries, GST remittances accounts payable/receivable and accounting corrections to ensure accurate records.
  • Collaborated with various property management companies regarding lease renewals, agreements, sales reports, maintenance issues, recovers, rent payments and other arising issues for all Calgary locations.
  • Performed office management tasks such as office equipment management, new employee set up, employee expense management, payroll, sales commissions and benefits setup and administration.
  • Streamlined inefficient work processes with automation resulting in quicker month end closures and timely reporting.
  • Recommended and guided deployment of improved digital filing system to optimize management and accuracy of sales information.

Senior Property Manager

Diversified Management Southern Calgary, AB
10.2009 - 01.2012
  • Managed the daily operations of twelve associations consisting Condominium Corporations, HOA and Commercial (Mixed Use) 1,300 units.
  • Managed a team of 7 including site staff, administrators, building operators and cleaners; and was responsible for tendering, selecting and supervising all service contractors.
  • Responsible for scheduling and attending site visits, monthly meetings and AGMS, preparing correspondence and minute taking.
  • Was responsible for the overall direction, coordination, and evaluation of the properties/sites including tenant improvement projects and building renovation projects to ensure completions are on time and on budget and in accordance with their construction guidelines and standards.
  • Processed legal documents including preparing estoppel certificates, title searches, bylaw revisions, foreclosures, small claims, insurance claims, caveats, board resolutions and notices of default.
  • Entered invoices, deposits, charge-backs, expense reports, purchase orders, invoice coding, time sheet entry and preparing budgets.
  • Prepared budgets, accruals and journal entries, payroll and managing payables/receivables.
  • Recognized for providing clear and concise reports to board members in a timely manner.
  • Communicated property/resident issues to board members to streamline input and resolve issues resulting in customer satisfaction.

Assistant Property Manager

Procura Real Estate Services Limited Calgary, AB
02.2007 - 09.2009
  • Effectively managed all daily business operations of a 100,000 square foot commercial portfolio consisting of various office and retail tenants including the development and commissioning of the Montana.
  • Managed a team of 5 including site staff, administrators, building operators and cleaners; and was responsible for tendering, selecting and supervising all service contractors.
  • Performing operating expense analysis, accounts payable, accounts receivable, budget preparation, CAM reconciliations, management reports and financial reporting.
  • Preparing budgets, accruals and journal entries, payroll and managing payables/receivables.
  • Processed legal documents including leases, renewals, amendments and agreements, land title/corporate searches, registering/releasing liens and caveats, bankruptcy, small claims and requesting plans as required.
  • Coordinated pricing and implementation of various maintenance and capital projects and monitored performance of work performed.
  • Conducted scheduled inspections, move-ins and move-outs of all properties in Portfolio including vacant suites.
  • Communicated property issues to owner to streamline input and completion of maintenance requests to ensure tenant satisfaction.
  • Successfully lowered delinquency rate to 3% by effectively communicating with tenants and improving process for collecting and tracking lease payments.

Senior Office Manager & Accounting

Cannon Oil & Gas Inc
Calgary, AB
01.2002 - 01.2007
  • Worked in conjunction with business partners in operating small oil and gas business.
  • Coordinated meetings, appointments, department activities and practices.
  • Managed and organized filing systems, calendars, travel, documents, projects, created presentations and conducted research.
  • Acted as a resource by providing advice and guidance on computer systems and software.
  • Performed financial administration tasks such as invoice coding, employee expenses and timesheets, payroll, new vendor setup, expense tracking, accruals and journal entries, bank reconciliations, payroll and managing payables/receivables.
  • Recommended and spearheaded implementation of digital filing system to optimize management and accuracy of information.
  • Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 30.

Education

Bachelor of Science - Business Operations

Devry University
Calgary, AB

Skills

  • Microsoft Word, Excel, Outlook, PowerPoint, Photoshop, Adobe Acrobat DC, SAP, Yardi, Spectra, MRI, Simply Accounting/Sage, Quickbooks, ADP, JD Edwards, Oracle, SharePoint, Complyworks, Asset Planner, Lucid Charts, Jira/Confluence, Google Suite
  • Account management, Managing
  • Accounting, Meetings
  • Accounts payable, Excel
  • Accounts receivable, Office
  • Accruals, Outlook
  • Acquisitions, PowerPoint
  • Adobe Acrobat, Microsoft Word
  • Photoshop, Enterprise
  • Streamline, Office administration
  • ADP, Office equipment
  • Advertising, Office Manager
  • Automation, Office management
  • Bank reconciliations, Oil
  • Benefits, Oracle
  • Billing, Payables
  • Budget preparation, Payroll
  • Budgets, Plumbing
  • Budget, Presentations
  • Business operations, Pricing
  • Charts, Processes
  • Concise, Coding
  • Contracts, Property management
  • Counseling, Quickbooks
  • Clients, Real estate
  • Client, Reporting
  • Customer satisfaction, Research
  • Data entry, Retail
  • DC, Sage
  • Direction, Sales
  • Documentation, SAP
  • Due diligence, Scheduling
  • Filing, Simply Accounting
  • Financial, Supervising
  • Financial reporting, Tax
  • HVAC, Validation
  • Insurance
  • JD Edwards
  • Leadership
  • Legal
  • Property tours and inspections
  • Local market conditions
  • Property Inspections

Accomplishments

  • Property Management & Commercial Real Estate Associate, Real Estate Council of Alberta, Current Alberta Commissioner for Oaths, Current Bachelor of Science (B.
  • Sc.) – Business Operations, 1996.

Timeline

Lease Analyst

Modis, ATB Financial
06.2020 - Current

Senior Property/Lease Administrator

BGIS, Arcturus Realty Corporation
01.2017 - 06.2020

Property Manager & Accounting

Gracewood Housing Group Ltd
04.2014 - 10.2016

Office Manager & Accounting

Arnold Churgin Shoes Limited Calgary, AB
02.2012 - 03.2014

Senior Property Manager

Diversified Management Southern Calgary, AB
10.2009 - 01.2012

Assistant Property Manager

Procura Real Estate Services Limited Calgary, AB
02.2007 - 09.2009

Senior Office Manager & Accounting

Cannon Oil & Gas Inc
01.2002 - 01.2007

Bachelor of Science - Business Operations

Devry University

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Sara Dhani