Sara De Santiago
Oakley
Summary
Dedicated professional with experience in community care and customer service. Known for multitasking and critical thinking, effectively assisting clients and creating a welcoming atmosphere. Committed to ensuring safety and promoting personal growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Care Worker
Neighbor Network of Northern Nevada (N4)
Dayton, NV
05.2023 - 08.2024
- Assisted clients with daily living activities, enhancing personal independence and quality of life.
- Documented client progress and care plans, ensuring compliance with organizational standards and regulations.
- Assist in maintaining cleanliness of home with light house keeping
- Conducts regular assessments of the emotional and physical well being of clients, providing support and resources as needed.
- Researched, identified, implemented, and reinforced positive behavior Encouraged and Assisted activities involved in daily living I.E Bathing, Walking, Eating, promoting independence in daily living
- Supported individuals in achieving personal life goals and fostering independence through tailored care plans and regular progress evaluations
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Resolved customer complaints using established follow-up procedures.
Barista
Starbucks
San Jose, CA
10.2021 - 04.2023
- Informed customers about qualifying sales or discounts
- Recovered merchandise/ stocked shelves
- Cleaned and sanitized food preparation areas daily to ensure compliance with health and safety standards.
- Prepared regulars' orders upon customer entry, maintaining accuracy and efficiency for customer satisfaction.
- Engaged with customers during busy shifts to create a welcoming atmosphere, resulting in repeat visits and positive feedback
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted 500+ customers daily
Server
Sizzlers Restaurant
San Jose, CA
04.2016 - 02.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs in fast-paced environment.
- Handled $400-$800 in cash transactions per shift
- Assisted in daily revenue sales of $3,000-$7,000
- Trained 6 new hires for sister restaurant
- Took 200-350 customer orders per shift
- Trained new hires on procedures and food menu
- Prepared and maintained 3 food bars
- Worked with a staff of 20+ people per shift
Education
High School Diploma - Psychology
Modesto Junior College
Modesto, CANo Degree - Psychology
Modesto Junior College
Modesto, CANo Degree - Nursing Education
Western Nevada College
Carson City, NVSkills
First aid and CPR
Verbal and written communication
Multitasking and organization
Team member support
Computer skills
Attention to detail
Point of sale systems proficiency
Safety awareness
Microsoft Word
Critical thinking
Certification
CPR (Basic Life Support)
Serve Safe Food Handlers card
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Community Care Worker
Neighbor Network of Northern Nevada (N4)
05.2023 - 08.2024
Barista
Starbucks
10.2021 - 04.2023
Server
Sizzlers Restaurant
04.2016 - 02.2020
High School Diploma - Psychology
Modesto Junior College
No Degree - Psychology
Modesto Junior College
No Degree - Nursing Education
Western Nevada College