Sara Delaney

Key responsibilities & achievements:

• Ensured compliance with all applicable laws, regulations, industry standards.
• Led implementation of Lean Methodology and Principles to increase process efficiency, team performance and customer service experience
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Established processes to ensure efficient workflow throughout the organization.
• Initiated new projects that resulted in increased productivity across all departments.
• Provided leadership during times of organizational change or crisis situations.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.

• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Established processes to ensure efficient workflow throughout the organization.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Trained employees on additional job positions to maintain coverage of roles.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.