Sara Dawood
Irvine
Summary
Human resources specialist with over 8 years of experience in recruitment, policy development, and office management. Proven track record in managing hiring processes, onboarding, employee benefits, payroll, and performance tracking. Recognized for exceeding performance goals and fostering strong employee relations in fast-paced environments. Highly organized with exceptional communication and relationship management skills, demonstrating a strong work ethic and initiative.
Overview
15
15
years of professional experience
Work History
Human Resources Specialist
US Military Base (Vectrus )
Erbil
08.2023 - 05.2025
- Support for troops and administrative positions.
- Managing U.S. Civilian and foreign national employees, overseeing HR offices, and developing a strategic human capital plan.
- Developed and implemented a new employee onboarding process.
- Coordinated benefits administration activities such as enrollments, changes, terminations, and transfers.
- Provided guidance to managers on disciplinary action and performance management.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Performed audits of payroll records to ensure the accuracy of employee information.
- Reviewed job descriptions, identified necessary changes, and updated them accordingly.
Senior Human Resources Specialist
Riverside County
Riverside
02.2020 - 08.2023
- Handled recruitment processes, creating and posting job descriptions via NeoGov.
- Analyzed organizational performance, identifying opportunities for HR process enhancements.
- Provided consultation to recruiters and hiring managers on talent acquisition strategies.
- Developed and implemented scalable workflows to improve candidate experience and satisfaction.
- Designed training programs and resources for effective utilization of talent acquisition tools.
- Continuously improved recruiting infrastructure, including ATS and assessment methodologies.
- Organized tasks and resources by prioritizing activities based on urgency and importance.
- Collaborated with department heads to enhance interdepartmental communication.
Branch Manger
Bank of America
Newport Beach
03.2017 - 02.2020
- Established and enforced customer service policies to improve branch efficiency.
- Organized training sessions for new employees on banking regulations and procedures.
- Analyzed financial statements, loan applications, and credit reports for loan eligibility assessment.
- Resolved customer complaints swiftly while maintaining high service standards.
- Supervised a team of 15 staff members to deliver exceptional customer service.
- Ensured confidentiality of all banking records and transactions.
- Prepared annual branch budgets and quarterly revenue forecasts to guide financial planning.
- Conducted regular employee meetings to review performance goals and address issues.
Banker Team Lead
Wells Fargo Bank, N.A.
Corona Del Mar
04.2012 - 03.2017
- Guided junior team members by providing support as needed.
- Participated in the development of new products and services informed by market research.
- Prepared reports on customer account activity for management review.
- Processed deposits, withdrawals, transfers, loan payments, and check-cashing transactions efficiently.
- Cultivated strong customer relationships through exceptional service.
- Responded to customer inquiries regarding accounts and bank services via phone.
- Executed fraud detection duties by identifying suspicious account activities.
- Coordinated with various departments to ensure seamless banking operations.
System Administrator
Medical Specialties Managers
Irvine
10.2010 - 02.2012
- Conducted research on emerging technologies to identify improvement opportunities.
- Collaborated with cross-functional teams to develop project solutions.
- Configured and maintained system hardware, software, and network components.
- Performed regular backups of critical data to ensure information security.
- Coordinated with third-party vendors for incident resolution and service provisioning.
- Created user accounts and managed access rights for enhanced security.
- Deployed operating system upgrades and security patches per IT policies.
- Monitored system performance to optimize operations and address potential issues.
Education
Bachelor of Arts - Industrial And Organizational Psychology
California State University, San Bernardino
San Bernardino, CA05-2025
Associate of Applied Science - Computer Science
Irvine Valley College
Irvine, CA05-2013
High School Diploma -
Westminster High School
Westminster, CA06-2011
Skills
- Employee training and development
- HR compliance
- Data analysis and reporting
- Talent acquisition and recruitment
- Customer service excellence
- Team collaboration and synergy
- Customer relationship management
- Team building strategies
- Performance management systems
- Lead generation techniques
- Disciplinary procedures
- Workforce management solutions
- Complex problem-solving skills
- Financial management principles
- Key performance indicators (KPIs)
- Staff development initiatives
Languages
English
Full Professional
Arabic
Full Professional
Accomplishments
- PMP -Project Management Professional. USA
- SHRM-Excellence of individual HR practitioners. USA
References
References available upon request.
Timeline
Human Resources Specialist
US Military Base (Vectrus )
08.2023 - 05.2025
Senior Human Resources Specialist
Riverside County
02.2020 - 08.2023
Branch Manger
Bank of America
03.2017 - 02.2020
Banker Team Lead
Wells Fargo Bank, N.A.
04.2012 - 03.2017
System Administrator
Medical Specialties Managers
10.2010 - 02.2012
Bachelor of Arts - Industrial And Organizational Psychology
California State University, San Bernardino
Associate of Applied Science - Computer Science
Irvine Valley College
High School Diploma -
Westminster High School
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