Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Sara Dahnus

Toronto,Ontario

Summary

A diligent and customer-oriented individual with experience in cafe operations, possessing skills in multitasking, cash handling, and creating a warm, inviting atmosphere. I have gained experience in various aspects of customer service and am committed to consistently exceeding customer expectations. Eager to continue learning and growing within a supportive and dynamic environment. I bring a sincere dedication to providing excellent service and fostering positive connections with both customers and colleagues. Experience in training and teaching new colleagues. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business.

Overview

1
1
year of professional experience

Work History

Cashier, Salesclerk

Yogen Fruz
03.2022 - 04.2023
  • Making and serving frozen / cold goods
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Honours Diploma -

Victoria Park Collegiate Institute
Toronto, Ontario
06.2024

Skills

  • Teamwork
  • Leadership and management
  • Positive attitude and behavior
  • Strong work ethic
  • Can handle cash, prepare bills and make payments
  • Customer Service
  • Customer Assistance
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Organizational abilities

References

Young Oh, Yogen Fruz Manager, Yogen Fruz, 647-284-2454

Languages

Arabic
Native or Bilingual

Timeline

Cashier, Salesclerk

Yogen Fruz
03.2022 - 04.2023

Honours Diploma -

Victoria Park Collegiate Institute
Sara Dahnus