Sara Cremer
Fontana
Summary
Dynamic General Manager with a proven track record in driving operational efficiency and enhancing customer satisfaction. Skilled in leading high-performing teams, managing training programs, and implementing policies that align with company goals. Committed to fostering a collaborative environment that positively impacts both team performance and community engagement.
Overview
19
19
years of professional experience
Work History
General Manager
Raising Cane's Chicken Fingers
Corona
08.2021 - 05.2026
- Directed daily operations to ensure efficient service and customer satisfaction.
- Monitored financial performance and identified opportunities for cost savings and revenue growth.
- Implemented operational policies to align with company standards and improve workflow.
- Managed staff training programs to improve service quality and support team development.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Collaborated with marketing teams to promote new menu items and drive sales.
- Analyzed customer feedback to pinpoint opportunities for service enhancements and innovation.
Operations Manager
Raising Cane’s Chicken Fingers
03.2020 - 08.2021
- Leading “What We Do” on every shift: Serving the Perfect Box, Fast, Friendly, Clean, & Having Fun.
- Managing food and labor costs to increase Restaurant profitability.
- Oversaw Shift Managers each shift, ensuring operational efficiency and adherence to standards.
- Promoted open communication among Crew, Trainers, and Shift Managers to enhance teamwork and service quality.
- Directed training programs for new hires and advanced crewmembers, managed hiring and candidate sourcing, and coordinated staffing and scheduling for optimal restaurant performance.
- Maintained Cane’s Culture standards during every shift for consistent service quality.
Store Manager
Starbucks Coffee Company
03.2016 - 01.2020
- Grew a successful, multi-million-dollar business: drove sales leveraging business acumen, efficiency, and problem-solving skills.
- Nurtured talent and led a team: engaged team members and developed skills, resulting in improved individual performance.
- Inspired others: served as a brand ambassador, promoting team collaboration to achieve targeted results.
- Impacted community: integrated business with local initiatives, creating meaningful moments for partners, customers, and the community.
Assistant Store Manager
Starbucks Coffee Company
09.2014 - 03.2016
- Grew a successful, multi-million-dollar business: drove sales leveraging your business acumen, efficiency, and problem-solving skills.
- Collaborated with team of partners to learn operations of multi-million-dollar business, leading teams and fostering community engagement.
- Nurtured talent and led team, engaging members to develop skills and achieve personal and team growth.
- Inspired others as a brand ambassador, dedicated to achieving results through team collaboration and motivation.
- Achieved certification as a Coffee Master, demonstrating expertise in coffee knowledge and preparation techniques.
- Developed and trained through a program to become a store manager.
Shift Supervisor
Starbucks Coffee Company
01.2012 - 09.2014
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
- Anticipated customer and store needs by evaluating environment and customer cues to enhance service delivery.
- Maintain a calm demeanor during periods of high volume or unusual, events to keep store operating to standard and to set a positive example for the shift team.
- Communicate information to manager so that the team can respond as necessary to create the Third-Place environment during each shift.
- Assisted with new partner training by positively reinforcing successful performance and providing respectful coaching.
- Created positive learning environment through clear, specific, and timely coaching and feedback to partners, ensuring operational excellence and improved performance.
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure safety of all partners during shift.
- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Followed health, safety and sanitation guidelines for all products.
Barista
Starbucks Coffee Company
07.2010 - 01.2012
- A barista greets customers, takes orders, and creates quality Starbucks Beverages.
- Trained new baristas on beverage preparation and customer service standards.
- Managed multiple tasks efficiently during shifts to support team operations.
- Maintained cleanliness throughout the store by regularly cleaning surfaces and organizing areas.
- Able to work flexible hours that include early mornings, evenings, weekends, nights and holidays.
Courtesy Clerk
Stater Bros.
06.2007 - 08.2009
- Enhanced customer confidence and loyalty through courteous service, maintaining consistent operating conditions, and fostering a friendly atmosphere.
- Bagger groceries, assisted customers to vehicles, retrieved carts, maintained cleanliness of check-stand area, collected and broke down cardboard boxes, secured price verifications, and returned non-purchased items to proper shelves.
- Work continually on feet; bending, stooping and lifting up to 50 lbs.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
Tempe, AZ01-2021
Skills
- Financial Management
- Financial analysis
- Profit and loss accountability
- Operations management
- Team leadership
- Management skills
- Succession planning
- Talent acquisition
- Performance evaluation
- Time management
- Ability to multitask
- Work well under pressure
- Problem solving
- Analytical skills
- Critical thinking
- Active listening
- Reading comprehension
- Team motivation
- Strong planning skills
Activities
- Annual MS walk, Ontario, CA, Set up booth with coffee and tea to donate to people walking in event, took donations to provide grab bags with pounds of coffee, marked out retail.
- Aspiranet, San Bernardino, CA, Handed out tags with gift requests for kids in need. Organized events to raise awareness of program within my store.
- United Way, Volunteered putting together school packs for children not able to afford school supplies and/or snacks.
- Community events at Raising Cane’s, Hosting community events within the Restaurant. Working with local Law Enforcement and Schools to support their teams and serve Chicken Finger Meals to workers/students.
- Active community involvement with local trade area outreach to support businesses and schools for fundraising, sponsorships and partnership.
- Weekly and monthly financial reviews of P&L and business metrics to ensure costs are low and invoices are managed and accurate.
Timeline
General Manager
Raising Cane's Chicken Fingers
08.2021 - 05.2026
Operations Manager
Raising Cane’s Chicken Fingers
03.2020 - 08.2021
Store Manager
Starbucks Coffee Company
03.2016 - 01.2020
Assistant Store Manager
Starbucks Coffee Company
09.2014 - 03.2016
Shift Supervisor
Starbucks Coffee Company
01.2012 - 09.2014
Barista
Starbucks Coffee Company
07.2010 - 01.2012
Courtesy Clerk
Stater Bros.
06.2007 - 08.2009
Bachelor of Science - Forensic Psychology
Arizona State University