Sara Cook
Canoga Park
Summary
Experienced professional with a strong work ethic and proven ability to manage multiple tasks efficiently. Detail-oriented with a track record of meticulous documentation and exemplary customer service. Strong communication and interpersonal skills enhance collaboration in team settings. Proficient in various software programs, with a commitment to continuous learning and skill development.
Overview
20
20
years of professional experience
Work History
Resource Assistant (Client Services)
Blank Rome
Los Angeles
10.2024 - 07.2025
- Handled high-volume attorney and client inquiries via phone and email, entered proformas for attorneys, and organized law library resources.
- Provided front-line client service and administrative support, ensuring efficient operations and positive client experiences.
- Managed and prioritized multiple demands and shifting priorities across all firm offices.
- Processed expense reports and invoices to support accurate financial tracking and compliance.
- Prepared, proofed, organized and compiled confidential legal documents for court and electronic filing.
- Supported operations of a busy law firm.
Maintenance/Customer Service Assistant
Shapell Properties
Thousand Oaks
10.2022 - 06.2024
- Served as first point of contact for residents, ensuring prompt and effective communication.
- Triaged service requests, scheduled repairs, and communicated updates to enhance resident satisfaction.
- Coordinated vendors, requested estimates, and tracked work orders in Yardi/mobile maintenance tools to streamline repair processes.
- Followed up after service completion to confirm resolution and obtain feedback.
Office Manager (Remote)
Fusion Security
Los Angeles
01.2019 - 09.2022
- Supported business owner with calendar management, travel coordination, and document preparation to streamline operations.
- Coordinated customer communications, scheduling, and administrative operations to enhance service delivery.
- Maintained databases and tracked systems to ensure accurate information flow.
Customer Service Representative
Anthem Blue Cross
Los Angeles
04.2005 - 12.2016
- Handled high-volume inbound calls to ensure customer satisfaction and swift resolution of inquiries.
- Provided thorough explanations of benefits, eligibility, and claim status in clear and concise terms to improve member understanding and retention.
- Resolved complex issues by investigating accounts and coordinating with claims/authorizations to enhance member experience.
- Documented in CRM, ensuring timely follow-through.
- Navigated members through grievance and appeals processes with accurate documentation and strict adherence to HIPAA confidentiality.
- Consistently met quality, accuracy, and time-managed targets in a fast-paced environment.
Education
High School Diploma -
West Valley Occupational Center
Woodland Hills, CA06.2001
Skills
- Client management
- Customer support
- Invoice processing
- Database management
- Admin support
- Document prep
- Scheduling skills
- Meeting management
- Report writing
- Microsoft Office
- Excel
- Microsoft Word
- Microsoft Outlook
- Windows
- QuickBooks
- Time management
- Problem solving
- Attention to detail
- Teamwork
- Adaptability
- Conflict resolution
- Communication methods
Proficiency
Windows, Macintosh, Quick Books, Microsoft Office, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Publisher, 60+ words per minute
Timeline
Resource Assistant (Client Services)
Blank Rome
10.2024 - 07.2025
Maintenance/Customer Service Assistant
Shapell Properties
10.2022 - 06.2024
Office Manager (Remote)
Fusion Security
01.2019 - 09.2022
Customer Service Representative
Anthem Blue Cross
04.2005 - 12.2016
High School Diploma -
West Valley Occupational Center