SARA CHENSUE
Oakville,ON
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills. Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Server
Harpers Landing
Oakville, ON
04.2025 - Current
- Delivered exceptional customer service by efficiently taking and processing orders.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed multiple tables simultaneously while ensuring attentive service to all guests.
RESERVATION COORDINATOR
JOEYS RESTAURANTS SHERWAY
09.2022 - 05.2024
- Responds promptly to all customer reservations requests
- Provides effective and efficient customer servers to all guests in person and via the phone
- Assist customers in planning private events (Birthdays, Weddings and Holiday Parties)
- Build lasting customer relationships
SHIFT MANAGER/ BARTENDER
JOEYS RESTAURANTS SHERWAY
2016 - 01.2021
- Developed a loyal customer base through exceptional customer service and knowledge
- Demonstrated excellent problem-solving and communication skills in high-pressure situations
- Coached employees on interactions with customers to drive exceptional service
- Oversee daily operations and sales targets
CUSTOMER SERVICE REPRESENTATIVE
CIBC SURRY, BC
01.2010 - 2016
- Proactively builds deep and lasting client relationships
- Welcomes walk-in clients in a banking centre
- Understands day-to-day banking products
- Has foundational knowledge of business banking needs
- Can manage the needs of personal and business clients
Education
GRAPHIC DESIGN -
Humber College
Skills
- Microsoft Office
- Outlook
- Excel
- Adobe Illustrator
- Reservations Management
- Time Management
- Issue Resolution
- Complex Problem-Solving
- Customer Service
- Attention to Detail
- Team Player
- Communication Skills
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Food safety practices
- Quality control
Languages
English
Native or Bilingual
Timeline
Server
Harpers Landing
04.2025 - Current
RESERVATION COORDINATOR
JOEYS RESTAURANTS SHERWAY
09.2022 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
CIBC SURRY, BC
01.2010 - 2016
SHIFT MANAGER/ BARTENDER
JOEYS RESTAURANTS SHERWAY
2016 - 01.2021
GRAPHIC DESIGN -
Humber College