Sara Brown

• Responsible for maintaining contracts and working relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Achievements include:

• Improved Costs of Sales by over 10% through proper waste and inventory control, staff management, and product ordering strategies.
• Increased average weekly sales by approximately 60% by increasing repeat customer satisfaction and attracting new customers through execution of marketing strategies, community programs, identifying and tracking changing demands, and evaluating strategy results.
• Improved overall customer satisfaction scores from being consistently last place to top 3 within provincial rankings
• Responsible for inventory management for a 3 million dollar a year food service organization
• Provided recognition from upper management for success in greatest store improvement across the market
• Increased average Ebitda percentages through monitoring financial performance, budget development, controlled expenses, proper forecasting, and financial reporting processes.

Continued all previous tasks with the addition of:

• Assisted in managing all scheduling and payroll; constructed and investigated daily and weekly reports; recruiting, and interviewing and hiring employees.
• Increased knowledge of costs of sales through inventory counting and control, ordering through multiple suppliers, maintaining contact with suppliers and department heads, managing incoming invoices, implementing processes to improve on goals and achievements.
• Was responsible for general overlook and management of day-to-day experiences and needs.

Assumed all previous stated tasks and job requirements.

Continued shift management tasks from previous store location.

Took on increased tasks to assist in fulfilling the role of Acting Assistant General Manager in which specific tasks include:

• Assumed more scheduling responsibility - increased work load to include organization of all management.
• Took on the task of re-opening the drive-thru operations at this location as there was discontinued use as result of lack of functionality and appropriate staff placement management.
• Re-organized entire store functionality to improve operational workflow through proper product placement, station schematics, storage systems and processes, and increased labeling practices.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to improve operations.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks, open communication and constructive feedback.
• Collaborated with other Shift Managers to supervise employees and ensure all daily goals were being met.

Took on the following additional tasks:

• Composing weekly schedules for all staff using knowledge of proper forecasting, sales matrix's, cost of labour goals, and effective staff placement.
• Worked alongside catering coordinator to schedule, organize and market daily catering.
• Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

• Handled cash transactions accurately, created customer orders with care, and maintained clean and productive work stations.
• Quickly trained on all stations such as cash, food construction, prep, drive thru, and more.
• Was made responsible for training new staff on designated positions due to recognition of hard work and excellence.
• Further developed strong customer service and product knowledge skills to enhance individual and team performance.
• Pursued learning opportunities to advance knowledge and take on future leadership position.

• Helped store management meet strict standards of service, quality, and hourly goals in daily operations.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.