Summary
Overview
Work History
Education
Skills
Additional Highlights
Timeline
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SARA BRADFORD

Redondo Beach

Summary

Detail-oriented Administrative and Customer Service Professional with 5+ years of experience supporting high-demand environments. Skilled in client-facing hospitality, office coordination, and problem resolution for high-profile clientele. Known for professionalism, strong interpersonal communication, and ability to create seamless, welcoming experiences. Seeking to bring organizational expertise and a polished, service-driven approach to a private equity setting.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

American Airlines
Los Angeles
05.2022 - Current
  • Delivered concierge-level customer service to international and domestic travelers in a fast-paced environment.
  • Greeted and assisted thousands of passengers daily, ensuring smooth check-in, boarding, and departure experiences.
  • Handled sensitive customer concerns with discretion, diplomacy, and professionalism.
  • Managed escalations, providing solutions while protecting brand reputation.
  • Coordinated with cross-functional teams to maintain timely flight operations.

Guest Teacher

Los Angeles Unified School District
Los Angeles
11.2017 - 01.2025
  • Adapted quickly to new environments while managing classrooms of 20–40 students.
  • Established positive rapport through clear communication and professional presence.
  • Organized lesson plans, class schedules, and group activities under strict deadlines.
  • Recognized for reliability and repeatedly requested by schools for long-term coverage.

Real Estate Agent

RE eBroker
Los Angeles
06.2014 - 07.2016
  • Coordinated client meetings, property showings, and contract negotiations.
  • Served as primary client liaison, providing a seamless and professional experience.
  • Managed scheduling, staging, and stakeholder communications.

Education

Bachelor of Arts - History

Fordham University
New York, NY
06.1996

Skills

  • Reception & Front Desk Operations
  • Conference Room Scheduling & Meeting Prep
  • Hospitality & Client Experience
  • Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
  • Communication & Professional Presentation
  • Problem Resolution & Conflict Management

Additional Highlights

  • Jet Bridge & Ticketing Software Experience (fast adoption of technical systems)
  • Volunteer Docent – California State Parks, Adamson House (Hospitality & Tour Guiding)
  • Former Division I Athlete (Basketball & Rowing) – Strong teamwork, discipline, and work ethic

Timeline

Customer Service Agent

American Airlines
05.2022 - Current

Guest Teacher

Los Angeles Unified School District
11.2017 - 01.2025

Real Estate Agent

RE eBroker
06.2014 - 07.2016

Bachelor of Arts - History

Fordham University

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SARA BRADFORD