Sara Bonebana
Gatineau,QC
Summary
An organized and hardworking individual looking for a position to gain practical experience and interpersonal skills to further my knowledge in helping customers and assuring customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Airbnb
Intouch
10.2022 - 02.2023
- Airbnb) -Consumer care phone line, inbound and outbound -Chat and email support -Flow support (helping others when they are stuck)
- Answered telephones to assist customers and resolve issues.
Customer Service Agent
L'Oréal
02.2022 - 10.2022
- Paris -Consumer care and email support
- Worked with different brands such as: Vichy,
- Skinceuticals, Garnier, Urban Decay, Maybelline,
- It Cosmetics, La Roche-Posay, Cerave, Lancôme,
- NYX and Kiehl’s.
Customer Service Representative
Bonduelle
Tecumseh
04.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Childcare Provider
Sundowners Daycare
Resource, Centre
08.2019 - 08.2020
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Sales Associate
ADT, Security Alarm Guard
04.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Unemployment Help Centre
04.2018
- Helping little kids with their homework - Helping newcomers in finding summer jobs or other places around the city that may help them
- Part of the Me to We team, product, empowering, experiences that make an impact on children's lives
- Eddie Knox (Kindergarten)
- Summer 2017 Women’s Enterprise Skills - Helping the newcomers who do not speak English, to translate things in the language they speak
Leamington Greenhouse
04.2016
- Working in the Greenhouse, separating peppers and tomatoes in boxes
- Packaging
Education
University Of Windsor
01.2024
DESO (French diploma) -
01.2020
Skills
- Positive attitude - Apte with all Google
- Series products
- Works well with people - Dedicated to the completion of tasks
- Great customer service - Punctual in everything
- Self-management - Respectful
- Listening skills - Teamwork, leadership
Languages
English
French
Swahili
Lingala
Timeline
Airbnb
Intouch
10.2022 - 02.2023
Customer Service Agent
L'Oréal
02.2022 - 10.2022
Customer Service Representative
Bonduelle
04.2021 - 08.2021
Childcare Provider
Sundowners Daycare
08.2019 - 08.2020
Sales Associate
ADT, Security Alarm Guard
04.2019
Unemployment Help Centre
04.2018
Leamington Greenhouse
04.2016
University Of Windsor
DESO (French diploma) -
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