Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SARA ATTAYEE

Scarborough,ON

Summary

Dynamic Financial Services Manager at Scarborough Toyota with a proven track record in stakeholder relations and strategic planning. Expert in leveraging dealership management systems to enhance customer satisfaction, achieving the highest Customer Satisfaction Index. Skilled in project management and cross-functional collaboration, driving efficiency and compliance in all operations. Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.

Overview

8
8
years of professional experience

Work History

ASSISTANT DIRECTOR, FINANCE & SALES

SCARBOROUGH TOYOTA
01.2021 - Current
  • Led cross-functional collaboration with clients, financial institutions, and vendors to deliver tailored solutions.
  • Facilitated communication among sales, finance, and operations teams to drive business results.
  • Monitored team performance while providing feedback and coaching to support growth.
  • Created a motivating environment that enabled team members to exceed sales targets.
  • Proactively communicated with clients regarding vehicle delivery and managed complaints effectively.
  • Managed delivery of financial products and vehicle offerings in alignment with client needs.
  • Utilized dealership management systems to streamline processes and enhance operational efficiency.
  • Ensured compliance with dealership policies and industry regulations while managing documentation.

SALES CONULTANT

TOYOTA ON-THE-PARK
01.2018 - 01.2021
  • Guided complete sales journey by clearly explaining car-buying process and addressing customer concerns.
  • Fostered long-term client relationships through post-sale follow-ups, driving repeat business and loyalty.
  • Maintained strong understanding of company policies and industry regulations to ensure compliant sales processes.
  • Collaborated with internal teams to streamline processes and enhance customer experience, improving efficiency.
  • Proposed creative solutions aligned with customer needs and dealership goals, ensuring mutual satisfaction.
  • Achieved highest Customer Satisfaction Index (CSI) through dedication to exceptional service delivery.
  • Analyzed customer preferences to recommend suitable vehicles, consistently meeting sales targets.
  • Participated in training sessions on new products and industry trends to enhance product knowledge.

SALES COORDINATOR

TOYOTA ON-THE-PARK
06.2017 - 01.2018
  • Managed daily sales operations to ensure efficient workflows and timely task execution.
  • Acted as primary customer contact, assessing needs and directing inquiries to sales representatives.
  • Collaborated with Finance to oversee lease buyouts, vehicle transfers, and loan approvals.
  • Resolved escalated customer issues promptly to uphold satisfaction and loyalty.
  • Executed administrative tasks, including payment processing and inventory management.
  • Led initiative that reduced CRM database duplicates by 16%, enhancing data accuracy.
  • Maintained effective sales processes aligned with overall business objectives.
  • Facilitated positive customer experiences from initial engagement to final purchase.

Education

DIPLOMA - SOCIAL SERVICE WORK

Ontario College
01.2019

Skills

  • Cross-functional collaboration
  • Strategic planning and execution
  • Team leadership and training
  • Performance analysis and reporting
  • Stakeholder/client relations
  • Office administration
  • Schedule coordination
  • Project management
  • B2B/B2C sales
  • Microsoft Office
  • Windows OS
  • Mitchell Phone Systems
  • 1 source
  • Vin Solutions
  • Era Ignite
  • Drivecentric

Additional Information

Microsoft Office (Word, Outlook, PowerPoint, Access, Project), Windows OS, Mitchell Phone Systems, 1-Source, VIN Solutions, ERA Ignite, Milano Software, DriveCentric. References are available upon request

Timeline

ASSISTANT DIRECTOR, FINANCE & SALES

SCARBOROUGH TOYOTA
01.2021 - Current

SALES CONULTANT

TOYOTA ON-THE-PARK
01.2018 - 01.2021

SALES COORDINATOR

TOYOTA ON-THE-PARK
06.2017 - 01.2018

DIPLOMA - SOCIAL SERVICE WORK

Ontario College
SARA ATTAYEE