Dynamic Financial Services Manager at Scarborough Toyota with a proven track record in stakeholder relations and strategic planning. Expert in leveraging dealership management systems to enhance customer satisfaction, achieving the highest Customer Satisfaction Index. Skilled in project management and cross-functional collaboration, driving efficiency and compliance in all operations. Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.
Microsoft Office (Word, Outlook, PowerPoint, Access, Project), Windows OS, Mitchell Phone Systems, 1-Source, VIN Solutions, ERA Ignite, Milano Software, DriveCentric. References are available upon request