Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sara Al-Shehri

Toronto,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dental Office Administrator

Chaplin Dental
05.2022 - 05.2023
  • Scheduled and managed patient appointments, optimized the dental office's resources and ensured efficient workflow
  • Welcomed and assisted patients, effectively handled phone calls, inquiries, and addressed patient concerns in a friendly and professional manner
  • Verified patient insurance coverage, processed insurance claims, and managed billing activities
  • Accurately documented treatment details, submitted claims, and reconciled payments
  • Coordinated with insurance companies to ensure prompt reimbursement and resolve billing discrepancies
  • Maintained and organized patient records, including medical history, treatment plans, and progress notes
  • Assisted with financial management tasks, including monitoring accounts, managing invoices, and processing payments.

Sales Representative/Assistant Store Manager

Rogers Communications
12.2018 - 11.2020
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Front Desk Receptionist

Lexus
12.2017 - 04.2018
  • Answered multi-line phone system and transferred callers to appropriate department.
  • Welcomed customers as they entered the dealership.
  • Provided a friendly and professional first point of contact.
  • Scheduled service appointments for vehicle maintenance and repairs.
  • Coordinated test drives and consultations with sales representatives.
  • Input customer information into the dealership's database.
  • Maintained accurate and up-to-date records of customer interactions.
  • Followed up with customers after service appointments or vehicle purchases to ensure satisfaction.

Reservationist

FIGO Italian Cuisine
09.2016 - 11.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Handled billing information over phone.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Education

High school diploma or GED -

Quincy high
Boston, MA

Diploma in Paralegal -

Centennial College
Toronto, ON
12.2023

Skills

  • Point of Sale
  • ABELDent
  • Smart Serve
  • Legal drafting
  • Legal Research
  • Data Entry
  • Time Management
  • Excellent Communication
  • Customer Service
  • Professionalism
  • Attention to Detail
  • Microsoft Office Proficiency
  • Conflict Resolution

Languages

English
Arabic

Certification

  • Workplace Hazardous Materials Information System (WHMIS).
  • cardiopulmonary resuscitation (CPR).
  • CyberSecurity.


Timeline

Dental Office Administrator

Chaplin Dental
05.2022 - 05.2023

Sales Representative/Assistant Store Manager

Rogers Communications
12.2018 - 11.2020

Front Desk Receptionist

Lexus
12.2017 - 04.2018

Reservationist

FIGO Italian Cuisine
09.2016 - 11.2017

High school diploma or GED -

Quincy high

Diploma in Paralegal -

Centennial College

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Sara Al-Shehri