Sara Ahmed
Ottawa
Summary
Obtain and secure a part/full time position to gain; experience, maximize my multilayer of management skills, quality assurance, customer service, and outgrow personal skills.
Financial professional with comprehensive experience in financial data analysis and strategic forecasting. Known for strong collaborative efforts and delivering consistent results in dynamic environments. Skilled in financial modeling, data interpretation, and strategic planning, with proactive approach to adapting to changing business needs.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Queensway Carlton Hospital
04.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage over 380 staff members per schedule build
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability for care on the Unit.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency bi-weekly.
- Collaborated with over 16 medical teams to ensure timely scheduling of urgent and elective surgeries.
- Coordinated with facilities to set up surgeries for 380 staff members for over 5 Surgeon.
- Participated in staff meetings, educational opportunities, and quality improvement initiatives to stay current on best practices within the field of medical-surgical nursing.
- Utilized VIP and Meditech to document data related to patient care such as medications, interventions and patient responses.
HR Administrator -Hybrid
Queensway Carleton Hospital
11.2022 - 05.2024
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed over 200 payroll and timekeeping of over 10 shifts a day to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members by respecting different collectives such ONA and CUPE.
Administrative Manager and Covid -19 Screener
Queensway Carlton Hospital
03.2021 - 04.2022
- Testing and questioning patinas and making judgment based on symptoms, and living environment.
- Emergency Room Receptionist/Covid Screening: take charge of screening collecting patient information, processing paperwork, and monitoring the waiting list, Provide efficient administrative services to the Quality and Patient Safety and the team
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
Assistant Manager
Guess
01.2019 - 12.2020
- Managed payroll administration for 83 sale associates where my role was ensuring timely and accurate salary disbursements to all employees.
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Managed benefits for over 50 administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
Key holder/ Sales lead
Key holder/ Sales lead at Gymboree
12.2018 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant manager
Assistant manager Cleo
02.2018 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Sales Associate at HBC Hudson’s Bay Rideau
07.2016 - 08.2018
- Greeted customers over 80 costumers daily and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled over 100 returns and exchanges per week professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Customer Service Associate
Fido
08.2016 - 12.2016
- Protected sensitive customer data by adhering strictly to security protocols during all online interactions.
- Mentored newly-hired associates in the use of company software, tools, and best practices to facilitate their smooth onboarding process.
- Maximized efficiency by multitasking between multiple communication channels and simultaneous customer interactions.
- Developed rapport with clients by promptly responding to their needs, resulting in increased customer retention.
Sales Associate
Sales Associate at Mobile Snap
05.2015 - 10.2015
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
Team Member
Team Member at Mary Brown’s
09.2014 - 09.2015
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Medical Terminology I & II
Algonquin College
01.2022
Architecture Technology
Algonquin College
01.2018
Arts and sciences
Queens university
01.2016
Certificate - Data Analysis
Algonquin College
Ottawa, None01-2019
Certificate -
TEFL House of Teaching English Abroad
Leeds, United Kingdom 01-2015
Skills
- Solves problems, Logically, Creatively and Practically
- Experienced in creating presentations and managing data with Microsoft tools and AutoCAD
- Skilled in balancing various responsibilities
- Strategic issue analysis
- Detail-oriented data management
- Scheduling
- Data analysis skills
- Administrative support
- Verbal and written communication
- Office management
- Payroll administration
- Inventory management
Accomplishments
- Collaborated with team over 380 staff members in the development of the surgery department in Queenway Carlton Hospital.
Education/Teaching (online/ in person) experience
- Teaching English as a Second language, in Cambridge.
- Surman, Libya September 2019– September 2020
- International Language School.
- Teaching Auto Cad and Revit 101in Sanaa Architecture and Engineering Centre.
- Sabratha, Libya November 2019 – April 2020
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
HR Administrator -Hybrid
Queensway Carleton Hospital
11.2022 - 05.2024
Scheduling Coordinator
Queensway Carlton Hospital
04.2022 - Current
Administrative Manager and Covid -19 Screener
Queensway Carlton Hospital
03.2021 - 04.2022
Assistant Manager
Guess
01.2019 - 12.2020
Key holder/ Sales lead
Key holder/ Sales lead at Gymboree
12.2018 - 12.2019
Assistant manager
Assistant manager Cleo
02.2018 - 01.2019
Customer Service Associate
Fido
08.2016 - 12.2016
Sales Associate
Sales Associate at HBC Hudson’s Bay Rideau
07.2016 - 08.2018
Sales Associate
Sales Associate at Mobile Snap
05.2015 - 10.2015
Team Member
Team Member at Mary Brown’s
09.2014 - 09.2015
Architecture Technology
Algonquin College
Arts and sciences
Queens university
Medical Terminology I & II
Algonquin College
Certificate - Data Analysis
Algonquin College
Certificate -
TEFL House of Teaching English Abroad
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