Sara Adan
Ottawa,ON
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Air Canada
Ottawa
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Security Officer
cancom security
07.2019 - 11.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
Customer Service Representative
Holiday inn
Toronto, Ontario
11.2016 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Applied Science - Business
Seneca College of Applied Arts And Technology
North York, None08-2023
Skills
- Information Security
- Complaint resolution
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Data Collection
- Account updating
- Report Generation
- Paperwork Processing
- Consultative Sales
Timeline
Customer Service Representative
Air Canada
11.2022 - Current
Security Officer
cancom security
07.2019 - 11.2023
Customer Service Representative
Holiday inn
11.2016 - 08.2022
Associate of Applied Science - Business
Seneca College of Applied Arts And Technology