Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
INTERNSHIPS
Timeline
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Saqib Nazm

Summary

Experienced technical professional with a solid foundation in systems analysis. Adept at streamlining processes and enhancing system efficiency. Proven track record of identifying and resolving intricate technical issues, leading to improved operational performance. Skilled in leveraging analytical abilities and technical expertise to propel strategic initiatives and align with business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Analyst II

Optimus Tech Solutions (MSP)
02.2023 - Current
  • Provided expert technical support to a wide range of clients reducing system downtime and minimizing disruptions to daily operations.
  • Collaborated with cross-functional teams to define system specifications and troubleshoot issues.
  • Developed process documentation and user manuals to facilitate training and onboarding.
  • Worked with Sophos networking equipment and setup firewalls, Switches, and Access Points.
  • Executed onsite technical support at client locations, resolving system and network issues and completing printer deployments.
  • Served as an escalation point for Tier 1 technicians, resolving complex incidents and guiding them through issue resolution.
  • Participated in rotational server patching for the clients.
  • Project based works - multifactor authentication rollout, Intune & MDM configuration, Autopilot deployments, Conditional Access policy, meeting room setup and maintenance for Polycom and Clickshare devices.


Infrastructure Engineer

Qlik
08.2019 - 06.2021
  • Administered Exchange On-Prem mailbox configurations and Office 365 Admin Center.
  • Managed MacOS deployments and configuration using Jamf Pro.
  • Audited Users, Computers, and Groups with AD Audit Plus.
  • Conducted structured testing of Windows OS and Office 365 beta channels to ensure seamless rollout and compatibility.
  • Identified, researched, planned and implemented new solutions to improve operational effectiveness such as Windows Hello.
  • Solved Incidents and Tasks via ServiceNow maintaining SLAs
  • Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
  • Supported the efforts of the Service Desk and provide second-tier support
  • Configured Networking ports and racks and work with Gateways, IP, DNS, etc.
  • Setup and Configured Windows and Mac Computers for new and existing employees.
  • Tracked of hardware Inventory with Ivanti Management Console and maintained hardware life cycle.
  • Configured VPN, Multi-Factor Authentication, VMs, VDI, OneDrive/SharePoint etc.
  • Managed projects from time to time such as: Domain/OS/File Server Migration.
  • Mentored and supervised our IT Interns providing them with hands-on experience to support end users.

Customer Technologies Specialist

Northern Light Health
04.2019 - 07.2019
  • Provided Tier 2 Windows desktop support to over 12,000 employees maintaining SLAs via ServiceNow.
  • Maintained over 300 local and Citrix-based applications, ensuring application availability and minimal downtime.
  • Managed deployment, patches and application management using System Center Configuration Manager.
  • Managed Active Directory to provide centralized domain management for users and computers.
  • Tracked and maintained assets using CMDB.
  • Troubleshoot and fix hardware including desktops, laptops, printers, monitors, and telecom (Avaya phones).
  • Maintain internal IT projects such as PC as a Service (migration from Windows 7 to 10).

Lead Service Technician

Hewlett-Packard Inc.
08.2018 - 04.2019
  • Led deployment and data migration for 14,000 computers across 150+ healthcare locations.
  • Oversaw real-time inventory reporting and asset reconciliation to HP Headquarters.
  • Supervised and trained 15 field technicians, standardizing procedures and increasing project throughput.
  • Collaborated with clients on migration strategies, ensuring data integrity and smooth transitions.


Education

Master of Science - Informatics – Cloud Computing

Northeastern University
Boston, MA, United States
03-2024

Bachelor of Science - Computer Information Systems

Husson University
Bangor, ME, United States
05-2018

Skills

  • Microsoft Azure
  • Amazon Web Services
  • Windows OS
  • MacOS
  • Linux
  • Python
  • Database management with SQL Server
  • HTML, CSS, PHP
  • Android development basics
  • Networking set-up
  • Windows Server
  • Virtualization

Accomplishments

  • Recognized for service excellence at Optimus and appointed as an escalation point for Level 1 technicians; entrusted with increased onsite responsibilities due to consistent performance.
  • Converted from contractor to full-time employee at Qlik within two months, in recognition of strong performance and reliability.
  • Northern Light Health requested my early release from Hewlett-Packard's contract to bring me on board, citing my strong work ethic and technical expertise.
  • Promoted to a Lead Tech at Hewlett-Packard within one month based on demonstrated strengths in team coordination, task planning, and leadership of technical staff.

Certification

  • Microsoft 365 Certified - Teams Administrator Associate, 2/2023

- Managing Microsoft Teams environments, including Sharepoint, Exchange, OneDrive.

  • Certified AWS Cloud Practitioner – AWS Training and Certification, 4/2022

- Professional with overall AWS understanding of AWS services and cloud computing.

  • Certified DevOps Engineer (Foundation) – DevOps University, 2/2022

- CICD Pipeline, Git, Maven, Ansible, Jenkins, Docker, Kubernetes, Nagios, Splunk, etc.

  • Certified Server Pro – TestOut, 5/2017

- Server Administration & Management.

  • Certified PC Pro – TestOut, 9/2016

- Computer Hardware, Software, and networking.

INTERNSHIPS

  • IT Helpdesk & Tech Support, Husson University (Bangor, ME, USA) 5/2017 – 12/2017
  • IT Project Officer, PMI Maine Chapter (Maine, USA) 5/2017 – 8/2017


Timeline

Systems Analyst II

Optimus Tech Solutions (MSP)
02.2023 - Current

Infrastructure Engineer

Qlik
08.2019 - 06.2021

Customer Technologies Specialist

Northern Light Health
04.2019 - 07.2019

Lead Service Technician

Hewlett-Packard Inc.
08.2018 - 04.2019

Master of Science - Informatics – Cloud Computing

Northeastern University

Bachelor of Science - Computer Information Systems

Husson University

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Saqib Nazm