SAQIB KHAN

• Accounting – Bookkeeping
• Installing and Configuring Computer hardware And Operating systems and application
• Microsoft 2010,2015 2020 and 365 Support and Adobe, OneDrive ,Dropbox, Google, Microsoft Team Support,
• Monitoring and maintaining computer systems and networks
• Printer Support,
• Windows Installation
• Resolved complex technical issues that arose on client computer using troubleshooting.
• Confirmed appointments, communicated with clients and updated client records
• Managed multiple tasks and met time-sensitive deadlines
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Provided clerical support to company employees by copying, faxing and filing documents
• Resolved customer problems and complaints
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
• Troubleshot copy machines and printers and scheduled service as needed

• Responsible for day to day support of 100+ local and telephone and remote for Windows based computer systems and IOS
• Provide support for smart phones/personal data devices (Droid, iPhone, iPad)

Support various business applications focused primarily on Oasis Engr

• Software and DCS (Departure Control System)
• Continually updated personal knowledge of computing hardware operating systems and software
• Provide key support for R&D hardware and software systems
• Oversight and maintenance of daily Microsoft Active Directory Services
• Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), and Microsoft Office
• Work within software/hardware troubleshooting environment functioning under Change Control guidelines
• Responsible for oversight, management and planning of resources for all major internal adds moves and changes pertaining to desktop computer equipment and end user network devices
• Created detailed procedures and documentation for use with new software applications and hardware
• Trained junior technicians on software applications and various hardware devices during installation
• Resolved complex technical issues that arose on client computer using troubleshooting
• Effectively made recommendations to IT users on selection of hardware and software
• Successfully administered user accounts, Exchange mailboxes, and security and distribution
• Installed and maintained Windows and desktop software’s, service packs, patched, and anti-virus updates.
• Installed, configured, supported local area (LAN), wide area (WAN) and Internet system.
• Installed and configured LAN and local Printers Scanners, resulting default device password to prevent cyber attacks.
• Maintained network hardware and Software and Monitored network to support network availability to end users.
• Perform day-to-day LAN and WAN administration, maintenance and support.
• Installed and validate Servers, networks infrastructure, and supporting hardware in mission critical data center Rack/Patch Panel/IOS/Faceplate/switch/Power/Cooling System.
• Hands on experience with RJ45 and RJ11wiring and Installation.
• Tested lines after installation to ensure that were working correctly.
• Performed troubleshooting and repair of existing line problems.
• Constructed and maintained Virtual Local Area Network (VLAN).
• Identified and immediately resolved issues with network devices.
• Configured network for smooth, reliable operation to meet business processes and objectives.
• Provided on-call support for network engineering duties.
• Backed up company data to distributed storage centers avoid massive data loss in event of network breach or failure.
• Technically supported project planning team for development and implementation of proposal and solutions to address hardware and software problems and network emergencies.
• Resolved customers reported issues to satisfaction within 8 hours of call during working hours.
• Managed end-user account and permissions and right.
• Purchased, setup and installed new computers.
• Follow up with client to verify optimal customer satisfaction following support engagement and problem resolution.
• Configure hardware devices and software to set up workstation for employees.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new version to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advance problems.
• Maintain Servers and systems to keep networks fully operational during peak periods.
• Built and harmonized operation reports for team leaders, senior managers and executive.

• Compile Test Cases Documents for Websites, Desktop, iPhone and Android Application
• Testing Scenario’s to for Advance Testing Websites, Desktop, iPhone and Android Application
• Tested Hybrid Application for both iPhone and Android
• Reviews product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable and consult with product development to evaluate system interfaces, operational requirements, and performance requirements of overall system
• Defines test methods and create test plans for new or updated software projects to determine if software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions
• Executed test plans and create test reports to describe program evaluation, testing, and correction
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation
• Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that system is functioning according to specifications
• Installing and configuring computer hardware operating systems and applications both inbound and out bound
• Monitoring and maintaining computer systems and networks talking clients through series of actions over telephone to help set up systems or resolve issues
• Troubleshooting outbound system and network problems and diagnosing and solving hardware or software faults remotely.
• Created plans and communicated deadlines to complete projects on time
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Conducted research, gathered information from multiple sources and presented results