Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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SAQIB AFZAAL

SAQIB AFZAAL

Montreal,QC

Summary

Want to Create an enabling, ethical, and inclusive environment where employees are able to learn, develop, and contribute to the success of the organization and their careers; create high grade employer branding of the organization. Driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Overview

11
11
years of professional experience

Work History

Customer Relationship Officer

Bank Alfalah Ltd
12.2017 - 03.2023
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Assisted customers with opening accounts and signing up for new services.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Created customer support strategies to increase customer retention.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Completed opening and closing functions to meet operational needs.
  • Educated customers about Product or Service options and processed purchases.

General Banking Officer

The Bank of Punjab
05.2012 - 11.2017
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Managed and opened daily targeted checking, saving and line of credit accounts.
  • Represented bank at community events to establish strong ties and promote business.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.

Education

Master of Arts - International Human Resource Management, HRM

University of Greenwich
2010

Advance Diploma - Business Administration

London College of Accountancy & Finance
2008

Bachelor of Science - Management & Textiles

University of Management And Technology
Lahore, Pakistan
2005

Skills

  • Command on Web browsing and usage of different software’s McAfee/Norton Virus Utilities, Microsoft Office (Word, Power Point, and Excel)
  • Interpersonal skills: Effective listening and reading skills
  • As an individual and Team Player
  • Problem-Solving Ability
  • Microsoft Excel
  • Schedule Management
  • Research and due diligence

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Relationship Officer

Bank Alfalah Ltd
12.2017 - 03.2023

General Banking Officer

The Bank of Punjab
05.2012 - 11.2017

Master of Arts - International Human Resource Management, HRM

University of Greenwich

Advance Diploma - Business Administration

London College of Accountancy & Finance

Bachelor of Science - Management & Textiles

University of Management And Technology
SAQIB AFZAAL