SAQIB AFZAAL
Montreal,QC
Summary
Want to Create an enabling, ethical, and inclusive environment where employees are able to learn, develop, and contribute to the success of the organization and their careers; create high grade employer branding of the organization. Driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
11
11
years of professional experience
Work History
Customer Relationship Officer
Bank Alfalah Ltd
12.2017 - 03.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Educated customers about Product or Service options and processed purchases.
General Banking Officer
The Bank of Punjab
05.2012 - 11.2017
- Utilized up-to-date information to make effective decisions governing bank operations.
- Managed and opened daily targeted checking, saving and line of credit accounts.
- Represented bank at community events to establish strong ties and promote business.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
Education
Master of Arts - International Human Resource Management, HRM
University of Greenwich
2010
Advance Diploma - Business Administration
London College of Accountancy & Finance
2008
Bachelor of Science - Management & Textiles
University of Management And Technology
Lahore, Pakistan2005
Skills
- Command on Web browsing and usage of different software’s McAfee/Norton Virus Utilities, Microsoft Office (Word, Power Point, and Excel)
- Interpersonal skills: Effective listening and reading skills
- As an individual and Team Player
- Problem-Solving Ability
- Microsoft Excel
- Schedule Management
- Research and due diligence
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relationship Officer
Bank Alfalah Ltd
12.2017 - 03.2023
General Banking Officer
The Bank of Punjab
05.2012 - 11.2017
Master of Arts - International Human Resource Management, HRM
University of Greenwich
Advance Diploma - Business Administration
London College of Accountancy & Finance
Bachelor of Science - Management & Textiles
University of Management And Technology