Sapphire Ray Allaire
Montréal
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Excellent team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Air Transat
01.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Lounge Attendant
Swissport
07.2022 - 07.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using in-lounge software.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Customer Care Specialist
Nespresso
08.2020 - 10.2021
- Following high-level security practices to ensure client confidentiality.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Provided customers with detailed information on company products, services and materials.
- Built long-term, loyal customer relations by providing top-notch service.
Waitress
Sweet Dreams Tea Shop
05.2018 - 06.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest complaints to maintain complete customer satisfaction.
Student Mentor
Eastwood Collegiate Institute
02.2016 - 02.2017
- Counseled students individually and in group sessions to help promote personal and educational motivation, increasing overall experience.
- Offered stability and positive reinforcement to build strong rapport and trust with students.
- Implemented and coordinated school activities and events.
Education
Language - French
Centre Lartigue
Montréal, QC2022
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON2018
Skills
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Account Management & Security
- Amedeus
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Establishing and Maintaining Customer Relationships
- Complex Product Knowledge
Timeline
Passenger Service Agent
Air Transat
01.2024 - Current
Lounge Attendant
Swissport
07.2022 - 07.2023
Customer Care Specialist
Nespresso
08.2020 - 10.2021
Waitress
Sweet Dreams Tea Shop
05.2018 - 06.2019
Student Mentor
Eastwood Collegiate Institute
02.2016 - 02.2017
Language - French
Centre Lartigue
High School Diploma -
Waterloo Collegiate Institute
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