Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sapphire Ray Allaire

Montréal

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Excellent team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Air Transat
01.2024 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Lounge Attendant

Swissport
07.2022 - 07.2023
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using in-lounge software.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.

Customer Care Specialist

Nespresso
08.2020 - 10.2021
  • Following high-level security practices to ensure client confidentiality.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Provided customers with detailed information on company products, services and materials.
  • Built long-term, loyal customer relations by providing top-notch service.

Waitress

Sweet Dreams Tea Shop
05.2018 - 06.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest complaints to maintain complete customer satisfaction.

Student Mentor

Eastwood Collegiate Institute
02.2016 - 02.2017
  • Counseled students individually and in group sessions to help promote personal and educational motivation, increasing overall experience.
  • Offered stability and positive reinforcement to build strong rapport and trust with students.
  • Implemented and coordinated school activities and events.

Education

Language - French

Centre Lartigue
Montréal, QC
2022

High School Diploma -

Waterloo Collegiate Institute
Waterloo, ON
2018

Skills

  • Creative Problem Solving
  • Multitasking and Prioritization
  • Customer Account Management & Security
  • Amedeus
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Establishing and Maintaining Customer Relationships
  • Complex Product Knowledge

Timeline

Passenger Service Agent

Air Transat
01.2024 - Current

Lounge Attendant

Swissport
07.2022 - 07.2023

Customer Care Specialist

Nespresso
08.2020 - 10.2021

Waitress

Sweet Dreams Tea Shop
05.2018 - 06.2019

Student Mentor

Eastwood Collegiate Institute
02.2016 - 02.2017

Language - French

Centre Lartigue

High School Diploma -

Waterloo Collegiate Institute
Sapphire Ray Allaire