Sapphire Amegago

- Managing all accounts receivable and Invoicing matters

-Physically Receiving Vendor orders in warehouse

- Processing information in Quickbooks and Salesforce

-Receiving and allocating inventory

- Main line of communication with customers

- Handling all customer inquiries and customer service related issues

- Creating and revising Invoices

• Communicate with customers through various channels, including phone, chat, text, and email
• Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information
• Assist customers with digital orders
• Provide information on products
• Investigate lost packages with our transport partners
• Follow and promote all company policies, guidelines, procedures, and expectations
• Maintain the safety and security of customer information
• Meet and exceed service levels and departmental goals (KPI's)

• Handling any administrative duties
• Dispatching orders
• Troubleshooting
• Helping customers via phone resolving any customer care issues effeciently
• Knowledge of medicianal cannabis and CBD products
• Updating Web page
• Running cash reports and opening and closing store

• Seats guests and manage the seating chart
• Monitors restaurant activity to determine seating and dining flow
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Performs opening and closing duties, as needed.

• Provides feedback to store manager on partner performance during shift
• Recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Discover and responds to customer needs
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
• Maintains regular and consistent attendance and punctuality
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Creating, revising and distributing all invoices
• Handling billing and processing Payments
• Main line of communication for any customer inquiries
• Physically receiving shipments in warehouse
• Processing orders in Quickbooks and Salesforce
• Communicating directly with vendors to track all orders and drop shipments
• Using office systems to organize receiving and AR procedures., Ensuring and maintining the accuracy of all prices and labels both physically in store and on the online system
• Updating POS prices and using office systems to keep track
• Creating and updating price labels
• Overnight shifts updating all tags in store

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions, and balancing drawers
• Achieving established goals
• Directing customers to merchandise within the store
• Increasing in store sales
• Superior product knowledge
• Maintaining an orderly appearance throughout the sales floor
• Introducing promotions and opportunities to customers
• Cross-selling products to increase purchase amounts.