Sapphire Abdul
Ottawa
Summary
Detail-oriented and customer-focused professional with experience in front desk operations, client assistance, and office organization. Skilled in handling high-volume inquiries, scheduling appointments, and maintaining efficient workplace operations. Adept at using Microsoft, and ensuring seamless client interactions. Strong multitasking abilities with a commitment to professionalism and confidentiality. Currently pursuing a BAH with aspirations to attend law school and further develop a career in the legal field.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Loblaws Canada
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Bath & Body Works Inc.
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Client Support & Tutor
Kumon North America
06.2019 - 06.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Collaborated with parents to support student learning and address any academic or behavioral concerns.
Education
Bachelor of Arts - Honours Cognitive Psychology
Carleton University
Ottawa, ON04-2026
Skills
- Multitasking and Organizational Skills
- Scheduling & Calendar Management
- Client relations & Front Desk Support
- Team collaboration
- Computer proficiency
- Microsoft outlook
Languages
Yoruba
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
Loblaws Canada
04.2023 - Current
Sales Associate
Bath & Body Works Inc.
09.2022 - 04.2023
Client Support & Tutor
Kumon North America
06.2019 - 06.2022
Bachelor of Arts - Honours Cognitive Psychology
Carleton University
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