SAPNA SHARMA
GURUGRAM,Haryana
Summary
An Enthusiastic Senior Process Associate and Post Graduate in Economics (Hons.) with good communication skills and actively looking for a suitable opportunity on the basis of educational qualification. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
GENPACT
Gurgaon, Haryana
06.2022 - Current
- Currently working with an australian client on PEGA portal to modify life insurance policies to serve better to our customers.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Monitored team performance and provided coaching when needed.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
Process Associate (Apprenticeship Program)
GENPACT
Gurgaon, Haryana
03.2021 - 05.2022
- Assess the effectiveness of existing process system and responsible for monitoring and improving production
- Analyzing production data to determine potential areas of improvement
- Collaborating with production employees to gather feedback regarding the production process
- Presenting regular reports and suggestions to management
- Entering production data into a database for further analysis
- Successfully altered 1000+ life insurance policies for our clients
IT Recruiter
XECUTE HR SOLUTIONS
01.2018 - 04.2018
- Responsible for end-to-end recruitment process starting from sourcing of Resumes till closing the positions
- Sourcing candidates through internal database, job portals, references, Social networks and Head Hunting
- Posting the job requirements on various job sites to identify the right candidates
- Identifying the potential of candidates through conducting telephonic interview and screen them to check communication Skills, technical skills, interest level, availability, salary, etc
- Scheduling interviews for the candidates and updating the status of interview in the database
- Generating Recruitment MIS Report like Recruitment Analysis, Recruitment Tracker (Database, Offer Data and requirement tracker)
- Ensuring complete confidentiality and discretion while forwarding the resumes
- Successfully recruited 1000+ candidates for our esteemed clients
Education
B. EDUCATION -
MDU
Rohtak01.2019
M.A. ECONOMICS -
MDU
Rohtak01.2017
B.A. ECONOMICS -
MDU
Rohtak01.2015
SENIOR SECONDRY -
CBSE Board
05.2012
SECONDRY EDUCATION -
CBSE Board
05.2010
Skills
- MS- WORD
- MS- EXCEL
- MS- POWERPOINT
- Computer Applications
- Effective inter-personal skills
- Confident
- Quick learner
- Highly motivated
- Positive Attitude
- Process documentation
- Client confidentiality
- Calculations and analysis
- Workflow design
- Process improvement
Accomplishments
- Secured 7th rank in the university in 1st semester of B.A. ECO [H]
- Secured 8th rank in the university in 2nd semester of B.A. ECO[H]
- Secured 8th rank in the university in 6th semester of B.A. ECO [H]
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Father's Name: Sh. Mukesh Sharma
- Date of Birth: 11/17/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Process Associate
GENPACT
06.2022 - Current
Process Associate (Apprenticeship Program)
GENPACT
03.2021 - 05.2022
IT Recruiter
XECUTE HR SOLUTIONS
01.2018 - 04.2018
B. EDUCATION -
MDU
M.A. ECONOMICS -
MDU
B.A. ECONOMICS -
MDU
SENIOR SECONDRY -
CBSE Board
SECONDRY EDUCATION -
CBSE Board
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