Hi, I’m
Sapna Sethi
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
1
Certification
Work History
Silver Spoon
Restaurant Team Member
12.2022 - Current
Job overview
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
Sortie
Customer Service Executive
11.2019 - 08.2022
Job overview
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
Samsung
Customer Service Representative
08.2016 - 09.2019
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Algoma University Brampton, ON
Graduate Certificate from Human Resource Management
JCDVIndia
Bachelors Of Science from Science
06.2016
Skills
- Public Speaking
- Customer Queries
- Retail Sales Customer Service
- Microsoft Excel
- Administrative Support
- Customer Needs Assessments
- Verbal and Written Communication
- Kitchen Cook Lines
Certification
- Certified Global business intern and worked for a project of South Africa -(02/06/2017-08/07/2017)
Availability
Weekdays- Evening
Weekends-full-time
Timeline
Restaurant Team Member
Silver Spoon
12.2022 - Current
Customer Service Executive
Sortie
11.2019 - 08.2022
Customer Service Representative
Samsung
08.2016 - 09.2019
Algoma University
Graduate Certificate from Human Resource Management
JCDV
Bachelors Of Science from Science
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