Sapna Sapna
Brampton,ON
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service representative
Intelcom
06.2023 - Current
- Build sustainable relationships of trust by open and interactive discussion
- Handle a high volume of incoming emails
- Keep records of customer interaction, and process all the file documents related to work
- Follow communication procedures and proper policies related to the work
- Provide accurate information by using the right applications and progressions
- Handle returns as well as complaints
- Communicating with customers through various channels
- Work with colleagues when necessary to resolve customer complaints
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Used the software systems to be able to communicate effectively with incoming inquiries
Team Member
Tim Hortons
01.2023 - 06.2023
- Provide excellent customer service and communicate with customers with enthusiasm
- Accurately completed order preparation and packaging for customers in a clean and efficient manner
- Complete transactions by taking and processing accurate orders and payment receipts through POS systems and giving correct change when operating the cash register
- Uphold the food safety procedures per the health department guidelines and company policies
- Successfully able to diffuse situations by listening to customer complaints and offering solutions to enhance customer relations
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities
Receptionist
The Career Group
03.2022 - 11.2022
- Greet visitors warmly and ensure a positive first impression
- Handle customer inquiries and resolve issues efficiently
- Skilled in handling a variety of administrative duties simultaneously including managing appointments, coordination schedules, and answering calls
- Excellent verbal and written communication abilities to interact with clients, staff, and management
- Schedule and confirm appointments for clients and staff
- Organize and maintain filing systems and office documentation
- Experience using office software (e.g., Microsoft Office, Google Suite, scheduling software)
Education
Food Processing Technician - Science
Conestoga College Institute of Technology And Advanced Learning
Cambridge, ON04.2024
Bachelor Of Science - Science Education
Kurukshetra University
Kurukshetra06.2020
Skills
- Food safety
- Quality control
- Process optimization
- Customer service
- Data analysis
- Team collaboration
- Problem solving
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Product knowledge
- Appointment scheduling
- Documentation
- Sales expertise
- Quality assurance controls
Languages
English
Full Professional
Timeline
Customer Service representative
Intelcom
06.2023 - Current
Team Member
Tim Hortons
01.2023 - 06.2023
Receptionist
The Career Group
03.2022 - 11.2022
Food Processing Technician - Science
Conestoga College Institute of Technology And Advanced Learning
Bachelor Of Science - Science Education
Kurukshetra University
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