Hi, I’m
Sapna Vishwakarma
HR GENERALIST
Mumbai,India
Summary
Results-oriented HR professional with 2.8+ years of comprehensive experience spanning Human Resources, Talent Acquisition, and Recruitment. Demonstrated expertise in Performance Management, Coaching, Mentoring, Training, Interviewing, Hiring, Employee Relations, and Offer Negotiations. Proficient in the full cycle of recruitment, ensuring highly effective sourcing, negotiation, and account management. Committed to fostering long-term relationships with hiring managers, senior leadership, candidates, and new hires, grounded in a foundation of high emotional intelligence and staff engagement. Skilled in utilizing best negotiation practices and relationship-building strategies to achieve optimal outcomes. Proactively leverages social media platforms for networking and candidate pool development. Known for approachability, responsiveness, and proactive communication. Recognized for exemplary documentation and reporting skills. Thrives in fast-paced, high-volume environments, consistently delivering results.
Overview
3
years of professional experience
1
Certification
Work History
Payment Gateway Solution
Human Resource Manager
08.2022 - Current
Job overview
- Using Keka HR for managing the onboarding, exit, performance appraisal, payroll, etc
- Use of Trello for maintaining the detailed updates of the onboarding process, Termination process, etc
- Well-versed with Excel and creating manual payroll on Excel sheets
- Partnered with Idfy for background verification and managing the process
- Gathering specific reqs from account management and operations, assigning to the specialized recruiting team, reviewing sourced resumes, pre-screening candidates, uploading into the internal database, and entering employment data into a computer database
- Conducting the interview process between the candidates and with heads of departments
- Maintaining the assets list allotted to the employees
- Scheduling and confirming interviews, sending calendar invites, managing hiring formalities including Interviews and feedback, Initiating offers and pre-placement, and assisting in the completion of documentation through onboarding
- Ensuring strong pipelines and previously submitted candidates are in the front and warm
- Improving the entire recruiting cycle process, explaining major required skills, and helping the team to set up real-time strings, job postings, and mass emails are getting done in no time
- Maintaining daily EOD reports and sharing feedback
- Proactively attend operations/management meetings to learn more about upcoming requirements and fulfill heads-up on time
- Well expert in conversion and negotiation
- Strong follow-ups and time-bound feedback to candidates and Operations/Management
- Providing team direction and leadership including hiring, account management, operational efficiency and strategic direction, issue resolution, and the implementation of the overall account strategy to ensure the team is performing at the levels expected by each individual
- Creating offer letters for newly joined candidates and conducting inductions
- Managing employee data related to salaries, attendance, and payroll
- Managing purchase work line orders such as stationery and IT equipment dealing with correspondence, complaints, and queries
- Proactively involved in coordination with human resource team, operations, and consultancies
- Participating in numerous sourcing strategies including referral generation, ads, placement, job postings, consultancies, direct sourcing, manual dial, cold calling, and networking to develop a qualified pool of candidates when needed or heads-ups
Square Yards
Portfolio Manager / Senior Executive Resourcing
05.2022 - 08.2022
Job overview
- Responsible for generating sales with existing customers and developing opportunities with new customers within assigned territory
- Schedule and conduct weekly sales meetings and achieve targets
- Liaising between customers and the company for up-to-date status of service, pricing, and new product release launches
- Report on sales activities to senior management
- Reaching the targets and goals set for your area
- Establishing, maintaining, and expanding your customer base
- Increasing business opportunities through various routes to market
- Compiling and analyzing sales figures
- Collecting customer feedback and market research
- Keeping up to date with products and competitors
- Hiring for my team from different Ats e.g
- Indeed, Hirect, and Linkedin, Monster etc
- Conducting interviews for them
- Training the employees to pitch the client for the Real Estate Properties
Nobrokerhood
Territory Sales Manager/ Executive Resourcing
03.2022 - 05.2022
Job overview
- Visiting a designated area to instruct and direct firm sales agents
- Preserving strong working relationships with clients by seeing to it that their demands are satisfied and promptly resolving grievances
- Consistently reaching or surpassing sales goals by persuading clients in a designated territory to use the company's goods and services
- Examining sales and marketing information to identify the most successful sales and marketing strategies
- Creating creative sales tactics to boost sales in a designated zone
- Surveying customers to better comprehend their demands
- Exhibiting at trade exhibitions to market business goods and services
- Making sure brand recognition in a designated area fulfills company requirements
- Encouraging sales representatives to meet their quotas and assessing their performance depending on their success or failure in doing so
- Observing the sales activity of rivals inside a designated area
- Proper use of VMS and ERP
- Recruiting for my team from several ATs, such as Indeed, Hirect, and LinkedIn
- Interviewing them for jobs
- Educating staff members on how to present a customer
ICICI Prudential Life Insurance
HR Coordinator & Customer Service/Administrative
09.2021 - 03.2022
Job overview
- Reviewed customers' letters related to policy cancellation
- Bifurcated the letter into medical emergency cases, misleading cases, freelook cancellation period, and so on other reasons for cancellation
- Managed freelook cancellation cases and medical cases
- Reviewing the insurer's letters and checking the history if the customer has requested to cancel the policy on a particular period or not
- Sending emails timely to customers with the letter of acceptance of policy cancellation and declining the same for not requesting on a particular period
- Handled cases related to medical emergencies wherein requesting customers to share their medical reports
- Sharing reports with the doctors and getting a review if the customer has severe health issues, then accepting the request and canceling their particular policies and finally closing the cases by them in writing
- Responsible for day-to-day reports, sending to the respective department and reporting manager
- Managed day-in and day-out hiring process for sales & and customer service team
- Mainly attend In-person interviews with candidates
- Well expert in meeting the company's and candidate's expectations throughout the hiring process
- Generate, screen, and negotiate offers with candidates
- Ensured time-bound reports
Education
MBA - Human Resource Management
01.2024
Usha Pravin Gandhi College Graduation - Mass Media (Journalism)
01.2021
HSC- Viva College (Commerce)
01.2018
SSC- Infant Jesus High School
01.2016
Skills
- Labour Law Compliance
- Payroll Management
- Benefits Administration
- Recruitment and Selection
- Employee Relations and Conflict Resolution
- Performance Management
- Workplace Health and Safety
- Diversity, Equity, and Inclusion (DEI)
- Communication and Relationship Building
- Analytical Skills
- Project Management
- Training and Development
- Legal Compliance and Risk Management
- Team Leadership and Collaboration
- Negotiations and B2B Sales
- MS Office (Excel, Word, PowerPoint)
- Google Applications
- HR Software
- Trello
- Applicant Tracking Systems (ATS) such as LinkedIn, indeed, Monster, Shine, Naukaricom
- Jump cloud
- Google Workspace (formerly G Suite)
- Endpoint Solution
- JIRA
- Netxs Control
- Payroll Administration
- Employee Relations
- Performance Assessment
- Risk Management
- New Employee Orientation
- Recordkeeping
- Organizational Development
- Job Analysis
- Workforce Planning
- Succession Planning
- Onboarding and Orientation
Certification
- Workday Human Capital Management (by Henry Harvin)
- Training and Development Professionals
- HR Generalist
- International Human Resource Management
Disclaimer
I do hereby declare that the above information is true to the best of my Knowledge.
Timeline
Human Resource Manager
Payment Gateway Solution
08.2022 - Current
Portfolio Manager / Senior Executive Resourcing
Square Yards
05.2022 - 08.2022
Territory Sales Manager/ Executive Resourcing
Nobrokerhood
03.2022 - 05.2022
HR Coordinator & Customer Service/Administrative
ICICI Prudential Life Insurance
09.2021 - 03.2022
MBA - Human Resource Management
Usha Pravin Gandhi College Graduation - Mass Media (Journalism)
HSC- Viva College (Commerce)
SSC- Infant Jesus High School
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