Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sapna Gill

Manager Customer Experience
Abbotsford,BC

Summary

Customer Manager offering 10 -year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Customer Experience Manager

TD Bank
01.2022 - Current
  • Collaborated with marketing teams to align promotions with customer expectations.
  • Identify opportunities to increase business without sacrificing customer satisfaction.
  • Built high-performing teams through effective recruitment, onboarding, and talent development.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.

Financial Advisor

TD Bank
02.2021 - 01.2022
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Collaborated with underwriters to resolve complex loan scenarios, resulting in successful funding of loans.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.

Personal Banker

TD Bank
09.2019 - 02.2021
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
  • Streamlined account opening procedures by implementing efficient processes, resulting in reduced client wait times.
  • Advised clients on tax-efficient investing strategies to optimize their overall wealth management plan.

Education

Associate of Arts - Hotel And Hospitality Management

Manitoba Institute of Trades And Technology
Winnipeg, MB
02.2015

Skills

Customer Empathy

Accomplishments

  • Supervised team 15 staff members.
  • Achieved consecutive 2 year legend title.

Timeline

Customer Experience Manager

TD Bank
01.2022 - Current

Financial Advisor

TD Bank
02.2021 - 01.2022

Personal Banker

TD Bank
09.2019 - 02.2021

Associate of Arts - Hotel And Hospitality Management

Manitoba Institute of Trades And Technology

Similar Profiles

CREATE PROFILE
Sapna GillManager Customer Experience