Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sapna

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

1
1
year of professional experience

Work History

Babysitter

Sitly
06.2023 - 12.2023
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Customer Service Representative

BDA Marketing
05.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cashier

Shoppers Drug Mart
04.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

High School Diploma -

Academy of Learning Career College
02.2025

Associate of Science - Maths

DAV Senior Secondary School
Haryana, India
03.2023

Skills

  • Park Supervision
  • Routine Management
  • Light Housekeeping
  • Behavior Monitoring
  • Schedule Management
  • Activity Planning
  • Upholding Discipline Rules
  • Strong Work Ethic
  • Reliability

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Timeline

Babysitter

Sitly
06.2023 - 12.2023

Customer Service Representative

BDA Marketing
05.2023 - 12.2023

Cashier

Shoppers Drug Mart
04.2023 - 12.2023

High School Diploma -

Academy of Learning Career College

Associate of Science - Maths

DAV Senior Secondary School

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Sapna