Saphora Jean-Baptiste
Montreal,QC
Summary
Dynamic professional with a versatile background in banking assistance, credit analysis, and client support. Leveraging 8 years of experience, adept at providing comprehensive administrative support to banking operations, conducting detailed credit assessments, and delivering exceptional client service. Proven ability to analyze financial data, identify trends, and formulate strategic recommendations. Strong communication and interpersonal skills, fostering positive relationships with clients and colleagues. Committed to driving operational efficiency, mitigating risks, and exceeding client expectations in the financial services and client support industry.
Overview
3
3
years of professional experience
Work History
Safety Connect Emergency Roadside Protection(SOS)
Toyota / Lexus
02.2021 - 03.2023
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
Everyday Banking Associate
BMO Bank Of Montreal
07.2022 - 02.2023
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice
Fraud Analyst
RBC Royal Bank
02.2023 - 10.2023
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Write reports and document evidence, findings, and recommendations;
- Perform manual fraud review in order to detect fraudulent transactions;
Credit Analyst
National Credit Recovery Inc
09.2023 - Current
- Examine financial transactions and credit history case by case (applications, statements, balance sheets, legal documents etc)
- Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
- Analyzed credit scores to determine borrowers' creditworthiness.
Education
High School Diploma -
Louis Frechette Centre
Montreal, QC11.2021
Skills
- Underwriting
- Communication Skills
- Time Management and Organization
- Oral and written communications
- Credit Reporting
- Financial statements expertise
- Credit analysis
- Staff Training and Development
- Critical Thinking and Problem Solving
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Credit Analyst
National Credit Recovery Inc
09.2023 - Current
Fraud Analyst
RBC Royal Bank
02.2023 - 10.2023
Everyday Banking Associate
BMO Bank Of Montreal
07.2022 - 02.2023
Safety Connect Emergency Roadside Protection(SOS)
Toyota / Lexus
02.2021 - 03.2023
High School Diploma -
Louis Frechette Centre
Similar Profiles
Bryan StayneBryan Stayne
Used Car Director at Temecula Valley Toyota/LexusUsed Car Director at Temecula Valley Toyota/Lexus
Raynor Errol D’SilvaRaynor Errol D’Silva
Senior Vehicle Procurement Executive at Ebrahim K. Kanoo B.S.C(c), Official Distributer of Toyota & Lexus, BahrainSenior Vehicle Procurement Executive at Ebrahim K. Kanoo B.S.C(c), Official Distributer of Toyota & Lexus, Bahrain
Maria SenaMaria Sena
Mortgage Operations Leader at TOYOTA/LEXUS FINANCIAL SAVINGS BANK-MAGNITMortgage Operations Leader at TOYOTA/LEXUS FINANCIAL SAVINGS BANK-MAGNIT
Himzet AlicHimzet Alic
Deputy Handling Director at NewrestDeputy Handling Director at Newrest
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc