Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sapana Gangawane

Saint John,NB

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Pharmacy Assistant

shoppers drug mart
Saint John, New Brunswick
10.2024 - Current
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.

Pharmacy Assistant

 Aarman solution Pvt Ltd
Mumbai, Maharastra
08.2021 - 07.2022
  • Maintained accurate records of customer interactions for future reference.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Master of Science - Pharmacy

Shree Suresh Dada Jain Collage of Pharmacy
Jamnaer, Maharastra
05-2015

Skills

  • Customer service
  • Call center operations
  • Record keeping
  • Payment processing
  • Customer relationship management
  • Administrative support
  • Effective communication
  • Pharmaceutical calculations
  • Computer savvy
  • Data entry

Languages

Marathi
Native language
English
Proficient (C2)
C2

Timeline

Pharmacy Assistant

shoppers drug mart
10.2024 - Current

Pharmacy Assistant

 Aarman solution Pvt Ltd
08.2021 - 07.2022

Master of Science - Pharmacy

Shree Suresh Dada Jain Collage of Pharmacy

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Sapana Gangawane