Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saoud Ba Matraf

Mount Royal,QC

Summary

Dynamic customer service professional with proven expertise at Engage2Excel, excelling in problem resolution and order management. Adept at fostering strong customer relationships and enhancing service processes. Proficient in Microsoft Excel, demonstrating attention to detail and effective communication skills to ensure customer satisfaction and timely delivery of services.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Engage2Excel
Montreal, Quebec
01.2024 - Current
  • Assisting customers via phone and live chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Placing and tracking orders from start to finish, to ensure timely delivery of goods or services.
  • Providing account credentials, such as a username and password.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Using Microsoft Excel on a daily basis to track and manage order information and customer details.

Valet

Park N Fly
Montreal, Quebec
01.2023 - 03.2023
  • Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
  • Followed company policies related to guest satisfaction standards and procedures.
  • Communicated regularly with management about any issue that could affect the level of service provided to customers.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.

Ramp Agent

Airport Terminal Services
Montreal, Quebec
06.2022 - 11.2022
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Load and unload aircraft cargo and passenger bags.
  • Operated conveyor belts, push-back tractors, and aircraft tugs daily.
  • Connecting electrical power units and service hoses to the aircraft.
  • Communicating via headset radio with the ground crew, flight crew, and tow person about ramp operations and flight requirements.

Education

High School Diploma -

Jeddah Secondary High School
Jeddah
04-2019

Skills

  • Customer service
  • Microsoft Excel
  • Order management
  • Problem resolution
  • Communication skills
  • Team collaboration
  • Time management
  • Attention to detail
  • Adaptability to change
  • Active listening
  • Conflict resolution
  • Critical thinking
  • Microsoft Office Suite
  • Account management
  • Data entry
  • Quality control
  • Computer proficiency
  • Customer relations
  • Call center operations
  • Service standard compliance
  • Security awareness
  • Vehicle operation
  • Load planning
  • Ramp checklist completion
  • Live cargo handling
  • Arrival/departure procedures
  • Hazardous materials
  • Aircraft safety checks
  • Airport layout navigation
  • Cargo handling
  • Ground support equipment operation
  • Aviation and transportation
  • Baggage tag checks
  • Problem-solving
  • Loading and unloading
  • Crew assistance
  • Ramp service
  • Load planning communication
  • Water service
  • Aircraft restocking

Languages

English
Full Professional
Arabic
Native/ Bilingual
Spanish
Elementary

Timeline

Customer Service Representative

Engage2Excel
01.2024 - Current

Valet

Park N Fly
01.2023 - 03.2023

Ramp Agent

Airport Terminal Services
06.2022 - 11.2022

High School Diploma -

Jeddah Secondary High School

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Saoud Ba Matraf