Sany Navaretnarasa

Part of the Field Solutions Enablement & Resource Strategy team at TELUS, I play a critical role in leading strategic, transformative initiatives.

I have successfully implemented projects in various categories, including:

• AI Implementation

• System Migrations.

• Resource Cost Reduction

• Product Cost Reduction

Achievement Highlights

• Collaborated with senior leadership and stakeholders to understand organizational goals and develop a comprehensive business transformation strategy.

• Developed and implemented project plans, defining objectives, milestones, and key performance indicators (KPIs) to measure project success.

• Managed projects with capital expenditures (CAPEX) reaching $1.9M and operating expenses (OPEX) amounting to $330k.

• Demonstrated robust leadership and team management abilities, inspired and motivated cross-functional teams while effectively addressing challenges to ensure timely completion.

Representative Projects

AI Business Appointment Notifications Project: AI Implementation.

• Led a transformative AI project that integrated an external vendor's AI with TELUS systems to automate appointment notifications.
• Successfully developed the AI logic and streamlined internal processes.
• Ensured clear communication of TELUS expectations with the vendor for timely development, testing, and deployment.
• The project achieved significant results, including a reduction in wasted appointments and savings of $700k/Yr.

Critical Government Customer Migration Project: System Migration

• Assigned the responsibility of mobilizing a team for a last-minute project, tasked with coordinating and overseeing the migration of government customers before the shutdown of critical infrastructure.
• Swiftly engaged all stakeholders, ensuring the seamless migration of critical customers within the specified timeframe.

Technician Self Serve Project: Resource Cost Reduction.

• Directed a project aimed at transitioning our technicians to new self-serve strategies, with the dual objectives of reducing installation times and cutting per-visit costs.
• Orchestrated the deployment of multiple training sessions to educate our technicians on leveraging new technologies to expedite customer visits.
• The implementation of self-serve capabilities is anticipated to generate total savings of $318k in 2024.

Install Time Revision Project: Product Cost Reduction.

• Collaborated with product managers to assess current product installation processes, devising strategic approaches to streamline and reduce installation times.
• Engaged in strategic discussions with field managers to determine the optimal implementation of initiatives aimed at achieving the objective, securing necessary approvals.
• Achieved successful reduction in installation time, resulting in annual savings of $1.1M.

As a key member of the Solution Delivery & Support team at TELUS, I specialize in leading complex and high-value transformation projects. In the past I have managed transformational projects in various categories such as:

• System development

• Governance & Process Enhancement

• Cross-departmental alignment

• Product launches

Achievement Highlights

• Led all aspects of the project: formation of the business case, budgeting, VP & Director alignment, implementation, UAT/ORT, readiness, and launch.

• Communicated and interacted at an executive level with VPs and directors, demonstrated exceptional leadership ability.

• Oversaw large-scale projects with budgets of up to $1.75M in capital expenditures (CAPEX) and $450k in operating expenses (OPEX).

• Led large transformational projects involving 16 cross-functional business units and international teams from four different countries.

Representative Projects

Resource Utilization project: Governance & Process Enhancement.

• Engaged in a multi-year, cross-departmental project necessitating substantial changes to ensure optimal staffing aligned with resource capacity.
• Developed a new governance process facilitating the assignment of operational team members to projects.
• Established a comprehensive system for receiving requests for operational resources, tracking resource time on projects, aligning with the expected project roadmap, and furnishing capacity plans to directors and VPs, thereby enhancing visibility and efficiency in resource management.

Integrated Solution Delivery Project: Governance & Process Enhancement.

• Established a comprehensive framework to deliver a cohesive and seamless experience to customers and sales during multi-service implementations.
• Orchestrated collaboration across 16 diverse business units to create an integrated framework.
• Led initiatives such as process improvement workshops, development of framework, workflow tools, business approvals, and conducted process training for all affected teams.
• Executed the project in three phases, involving the completion of over 192 hours of training, ensuring successful implementation and widespread adoption of the new framework.

Trusted Advisor Program: Governance & Process Enhancement.

• As the project manager, I spearheaded the development of a framework aimed at generating additional revenue by technicians during onsite installations.
• In collaboration with departmental primes, I oversaw the creation of a comprehensive framework, job aid, revenue recognition model, and an internal marketing campaign.
• Facilitated training for 20 technicians, resulting in the submission of an extra 20 leads, with 9 bookings completed to date.
• This initiative successfully generated $1M in additional revenue in 2021.

Fulfillment Automation Project: Systems Development.

• Managed a $1.75M capital expenditure (CAPEX) project aimed at automating internal provisioning tasks and reducing cycle times.
• Implemented a hybrid approach, incorporating Agile methodology for feature development, user story creation, and sprints, while utilizing the waterfall method for user acceptance and business readiness activities.
• As the Lead Project Manager, I guided the IT Project Manager through user story grooming, technical architecture development, sprint planning, and estimation.
• On the business side, I directed the Business Analyst (BA) and User Acceptance Testing (UAT) Project Manager to conduct process mapping, drive user acceptance, and ensure business readiness.
• The project is anticipated to result in annual savings of $1.4M.

Hired by CDW, a Fortune 500 technology solutions provider. Managed a project portfolio of $5.3M and cross-functional teams of up to 15 technicians, solutions architects, and client stakeholders.

Drove the high-quality completion of projects for major clients including:

CP Rail • Bombardier • Reinhart Foods • Martin Brower • Flight Center • Ceridian

• Led cross-disciplinary teams, focusing on business objectives, and diligently tracked progress to ensure timely and budget-compliant completion of project milestones.

• Achieved an impressive 97.09% project closure rate and generated $5.3M in revenue in the year 2017.

• Mitigated risk factors by conducting thorough analysis of project documentation. Proactively anticipated and effectively managed changes to reduce overall project risk.

• Participated in services task forces and led internal process improvement projects, resulting in an average weekly efficiency increase of 3hrs.

• Launched programs that empowered sales managers to streamline service sales, resulting in a notable 17.7% YoY increase in revenue.

Representative Projects

Network Assessment:

• Executed a network assessment utilizing industry-leading tools, delivering precise heatmaps.
• This strategic initiative led to subsequent network implementation and post-validation projects, contributing to additional revenue of up to $50k.

Managed Services:

• Led all phases of the project lifecycle, establishing a ticketing system for all customer IT requests.
• Monitored tickets to ensure services were delivered within the Service Level Agreement (SLA), providing a service level that surpassed customer expectations and resulted in approximately 15% cost savings.
• This success led to the renewal of the service contract and the generation of residual projects worth $70k.

Life Cycle Refresh:

• Led a team of 40 stakeholders in executing imaging, asset tagging, deployment of new assets, and secure disposal of old laptops during multinational rollouts for clients, including Ceridian, Martin-Brower, and City of Oshawa.

Process Improvement:

• Led an internal service initiative aimed at reducing Service Level Agreement (SLA) times for Statement of Work (SOW) generation.
• Implemented a new proposal document and conducted coordination training for all stakeholders.
• Achieved a time savings of 3hrs/Wk and reduced the overall turnaround time for customers by one day.

Achievement Highlights

• Initiated service requests by coordinating scheduling and kick-off calls with the vendors, customers and internal stakeholders.
  

• Liaised with the PMO and executed $4.2M in projects in 2015.
  

• Managed an open opportunities funnel of $13M in 2015.
  

• Conducted Weekly calls and project update documents to ensure all stakeholders were up to date on project progress.
  

• Effectively utilized project management & reporting tools including: Microsoft Project, Excel and PowerPoint.

Achievement Highlights

• Defined scope, deliverables and pricing and presented the customer with formal Statement of Work.

• Assisted the finance department during month end to ensure all invoices and milestones were billed on time.

• Created services reports for the senior leadership team.

• Effectively utilized project management & reporting tools including: Microsoft Project, Excel, PowerPoint and Trello.

Achievement Highlights

• Lead all supply chain activities in multi-phase project roll outs.

• Acted as the first point of escalation from the sales teams for issues with purchasing, EDI errors, DOA equipment and logistics errors.

• Assisted a team of 5 buyers with supply chain issues and helped them become more effective buyers.

• Handled $114M in transactions for the biggest distribution account (Ingram US).

• Created specialized reporting via MS Excel to track all open orders and maintained 90% accuracy on all open orders.

Achievement Highlights

• Exceeded the assigned span of 3-5 business days, by turning around high priority orders within 2 days. Maintained a 92% SLA on order resolution tickets.

• Generated extra profit margins of up-to $25k by utilizing deal registrations and tier pricing initiatives.

• Analyzed open orders to find missed registration profits of up-to $135k and implemented cross departmental procedures to rectify the issue.

• Negotiated pricing quotes via bids and tier pricing programs to increase the sales growth profit by 10-30%.