SANYA SHARMA
Toronto,ON
Summary
Dedicated professional with successful track record in customer service and shift management roles. 5 Years of experience providing a high level of customer support while effectively managing day-to-day operations. Expert in leading teams, ensuring operational excellence, and maintaining the highest levels of customer satisfaction. Proven ability to handle responsibilities and adapt to fast-paced environments. Ready to use my combination of skills to drive exceptional results for the organization
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Logixx Security
04.2025 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shift Manager
Popeyes Louisiana Kitchen
01.2024 - 07.2025
- Managing the shift by supervising, coordinating and scheduling activities of the shift staff.
- Prepare daily sales report using Popeye's POS software and brief the management.
- Submit payroll information for the assigned shift staff.
- Trained and mentored new employees to maximize team performance.
Customer service representative
Popeyes
08.2023 - 01.2024
- Managed demand and supply for store merchandise, price, and credit policies.
- Solving Customer complaints, ensuring satisfaction.
- Generated weekly/ monthly operational reports for management.
- Proficient in conflict resolution and de-escalation.
Call center Intern
Amazon
04.2022 - 02.2023
- Offered basic technical support for clients on wide range of company products.
- Met customer call guidelines for service levels, handle time, productivity.
- Responded to customer calls and mails to answer questions about product and services.
Education
International Business - Business
Loyalist College
North York, Toronto04-2025
BBA - Business Administration And Management
Teerthanker University
05-2022
Skills
- Attention to Detail
- Time Management
- Problem-Solving
- Project Management
- Target Focus
- Microsoft office
- Reporting
- Communication
- Technical Proficiency
- Managing Operations
- Feedback Analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- First-Aid
- CPR
- Use Of Force
- Security License
- Microsoft Office
Timeline
Security Officer
Logixx Security
04.2025 - Current
Shift Manager
Popeyes Louisiana Kitchen
01.2024 - 07.2025
Customer service representative
Popeyes
08.2023 - 01.2024
Call center Intern
Amazon
04.2022 - 02.2023
International Business - Business
Loyalist College
BBA - Business Administration And Management
Teerthanker University
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