Sanya Sharma
Toronto
Summary
Dynamic customer service professional with proven expertise at A&W Restaurants, excelling in customer engagement and satisfaction. Recognized for reliability and team leadership, I effectively resolved inquiries and optimized service delivery, enhancing the overall client experience. Proficient in CRM systems, I consistently maintained a welcoming environment and ensured operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
A&w Restaurants
03.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained organized cash drawer, ensuring accuracy during cash handling and end-of-day balancing.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
Receptionist & Front Desk
Resistance Fitness
11.2024 - 03.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Scheduled appointments using scheduling software to optimize staff availability.
- Maintained cleanliness and organization of reception area to create welcoming environment.
Education
GED -
Centennial College
Scarborough, None04-2024
BBA - Accounting & Finance
Jain University
Karnataka, India10-2022
Skills
- Customer engagement
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer relationship management (CRM)
- Team leadership
Languages
English
Full Professional
Hindi
Full Professional
Certification
- Google IT Support Professional Certificate – Google, 2024
- Financial Markets Certificate – Yale University, 2025
- Microsoft Office Specialist (MOS) – Word, Excel, Outlook – Microsoft, 2024
Timeline
Receptionist & Front Desk
Resistance Fitness
11.2024 - 03.2025
Customer Service Cashier
A&w Restaurants
03.2023 - Current
GED -
Centennial College
BBA - Accounting & Finance
Jain University
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