Sanya Sharma
Brampton,Ontario
Summary
A reliable and experienced Shift Leader with 1 year of experience in resolving guest complaints. Proven ability to go above and beyond to take on extra tasks and meet every guest`s needs. Possesses strong critical thinking and sound judgment skills to ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
05.2023 - Current
- Supporting team by going above and beyond to take on extra tasks and meet every guests` needs.
- Resolving guest complaints with critical thinking and sound judgment.
- Maintaining overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Handling and maintaining cash by the end of the day.
Cashier
McDonald's
05.2022 - 11.2022
- Greet customers as they arrive in the store, Respond to customer complaints.
- Constantly kept the restaurant clean and stocked up.
- Giving exceptional, friendly and good customer service
- Handling Cash
Customer Support Associate
Planet Spark
01.2021 - 08.2021
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Business Management
Delhi University
Delhi, India07.2021
Post-graduate Certificate - Human Resource And Business Management
Algoma University
Brampton, ON05.2024
Skills
Leadership
Problem Solving and Decision making
Team Supervision
Effective Communication
Attention to Detail
Time Management
Cash Handling
Timeline
Shift Leader
Panda Express
05.2023 - Current
Cashier
McDonald's
05.2022 - 11.2022
Customer Support Associate
Planet Spark
01.2021 - 08.2021
Bachelor of Arts - Business Management
Delhi University
Post-graduate Certificate - Human Resource And Business Management
Algoma University
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