Dynamic Store Manager known for exceptional communication and active listening skills. Experience in managing staff, resolving conflicts, and negotiating with suppliers positions to enhance operational performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
YYM INCORPORATED
Toronto, Canada
06.2024 - Current
Greeted customers and supervised front-end operations with a focus on delivering excellent service and receiving 97% positive feedback on customer service.
Ensured smooth operations by supervising staff & assisting with meal preparation.
Demonstrated strong conflict resolution skills by handling customer concerns and ensuring satisfaction.
Managed inventory and reduced the food cost by 7% in 3 months.
Maintained relationships with suppliers, negotiated contracts, and ensured efficient procurement processes.
Security Guard
Canadian Protection Service
Hamilton, Canada
09.2023 - 04.2024
Trained and conducted security drills and being a part of it.
Operated security and intrusion equipment at Access Control Points.
Carried in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Ensured safety and emergency procedures are followed.
Helped reduce property theft through implementation of surveillance and security audits.
Recruitment Coordinator at McMaster University, Student Success Centre (SSC)Recruitment Coordinator at McMaster University, Student Success Centre (SSC)