Sanya Bhatia
Abbotsford
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
4
4
years of professional experience
Work History
Class 1 Truck Driver
IGS TRUCKING LTD
07.2024 - Current
- Increased team efficiency through effective communication, sharing route knowledge, and offering support during challenging situations.
- Experience of Cross- Border.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Demonstrated commitment to safety by adhering to all company policies and federal transportation regulations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained detailed documentation of travel logs, hours of service, and vehicle maintenance records for compliance purposes.
- Operated with safety and skill to avoid accidents and delays.
Front Desk Receptionist/Hotel Night Auditor
Best Western Inn At The Meadows
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Logistics Coordinator
South Hill Mill/ Champs Mushrooms
11.2021 - 05.2024
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Prepared and presented reports to management on logistics performance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Hotel Front Desk Agent
Clarion Hotel By Choice Hotels
07.2022 - 11.2023
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Front Desk Agent
Super 8
09.2021 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Office Admin and Dispatcher
Trilink Systems
05.2021 - 12.2021
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
Education
Post-Baccalaureate Diploma - Business Administration
Thompson River University
Kamloops, BC12.2020
Master of Arts - Economics
Punjab University
08.2018
Skills
- Professionalism and punctuality
- Safe driving practices
- Decision-making under pressure
- Attention to detail
- Problem-solving
- Logistics analysis
- Invoicing and shipping documentation
- Shipping documentation
- Driver scheduling
- Active listening
- Relationship building
Contact - Personal Information
Sanya Bhatia, Abbotsford, Abbotsford, BC, V2T 4M9, 7786803434, sanyabhatia3434@gmail.com
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Class 1 Truck Driver
IGS TRUCKING LTD
07.2024 - Current
Front Desk Receptionist/Hotel Night Auditor
Best Western Inn At The Meadows
01.2024 - 06.2024
Hotel Front Desk Agent
Clarion Hotel By Choice Hotels
07.2022 - 11.2023
Logistics Coordinator
South Hill Mill/ Champs Mushrooms
11.2021 - 05.2024
Front Desk Agent
Super 8
09.2021 - 03.2022
Office Admin and Dispatcher
Trilink Systems
05.2021 - 12.2021
Post-Baccalaureate Diploma - Business Administration
Thompson River University
Master of Arts - Economics
Punjab University
Similar Profiles
Kaylee BrandtKaylee Brandt
Warranty Solutions Specialist at IGS EnergyWarranty Solutions Specialist at IGS Energy
Shulie ZwellingShulie Zwelling
Office Manager at International Global Security (IGS)Office Manager at International Global Security (IGS)
BENJAMIN SUERBENJAMIN SUER
Senior Manager Inside Sales at IGS EnergySenior Manager Inside Sales at IGS Energy