Summary
Overview
Work History
Education
Recognitionsandprofessionalactivities
Skillsprofile
References
Languages
Skills
Timeline
Generic

Santosh Kumar Somaraju

Whitby,ON

Summary

Results-driven Senior Business Analyst with over 14 years of IT experience, specializing in claims management and Guidewire applications within the workers' compensation domain. Demonstrated expertise in business analysis, claims processing, and exposure activities, with a strong focus on developing test strategies and managing complex projects. Proven ability to effectively engage stakeholders and streamline claims workflows. Proficient in utilizing Agile methodologies and possess strong knowledge in creating claims (verified and unverified policies), adding recoveries on claims with charges, managing exposures, payments, ISO searches, and handling matters related to litigation and negotiations.

Overview

15
15
years of professional experience

Work History

Senior Solution Analyst

Wawanesa Insurance
10.2021 - Current
  • Collaborate with stakeholders to gather and document business requirements for Guidewire applications in the workers' compensation domain
  • Analyze business processes to find areas for improvement, recommending solutions that align with strategic objectives
  • Gathered and documented business requirements for claims creation and loss cause updates, ensuring alignment with stakeholder needs
  • Analyzed existing claims workflows to identify areas for improvement, enhancing efficiency and user experience
  • Developed detailed use cases and facilitated user acceptance testing (UAT) to validate new functionalities
  • Acted as a liaison between business users and technical teams, ensuring clear communication and understanding of requirements
  • Created reports and dashboards to track claims metrics and trends, providing insights for decision-making
  • Developed training materials and conducted sessions to support user adoption of new processes and updates
  • Perform data extraction and validation from backend systems to ensure data integrity and accuracy in policy processing
  • Validate ESB layers, including Mule and Integration layers, to ensure seamless data flow and system integration
  • Lead project meetings with stakeholders to discuss project status, roadblocks, and upcoming deliverables
  • Prepare and present detailed test reports and defect logs to project managers and other stakeholders
  • Coordinate with cross-functional teams, including developers, business analysts, and product owners, to ensure prompt and accurate delivery of project milestones
  • Track defects through tools such as Jira or HP ALM, ensuring prompt resolution
  • Collaborate with development teams to troubleshoot and resolve production issues and system errors
  • Conduct root cause analysis of defects and implement corrective actions to prevent recurrence
  • Create and support comprehensive test documentation, including test plans, test cases, and test summary reports
  • Document and communicate test results, defect statuses, and project updates to stakeholders and senior management
  • Evaluate and implement improvements to existing testing processes and methodologies to enhance efficiency and effectiveness
  • Stay updated with industry best practices and emerging technologies to continuously evolve the testing approach.

Senior Consultant

Capgemini Canada Inc.
10.2018 - 10.2021
  • Coordinated with clients and vendors to understand project requirements and ensure alignment with business goals
  • Addressed and resolved client queries and issues related to testing and quality assurance
  • Gathered high-level requirements for all the integrations of the project in a release
  • Managed multiple testing projects simultaneously, overseeing the efforts of both onshore and offshore teams
  • Prepared and communicated test estimates, progress reports, and risk assessments to project stakeholders
  • Conducted in-depth testing of IBC systems, including Premium and Claims processing, ensuring accurate and prompt reporting
  • Tested Facility (RSP) systems and generated QASP and FCSA reports, verifying the correctness and compliance with standards.

Consultant

Capgemini Canada Inc.
10.2017 - 10.2018
  • Developed and executed comprehensive test strategies and plans for various insurance projects
  • Designed and architected automation frameworks and built test harnesses for end-to-end testing using Selenium and other tools
  • Conducted in-depth testing of IBC systems, including Premium and Claims processing, ensuring accurate and timely reporting
  • Evaluated Facility (RSP) systems and generated QASP and FCSA reports, verifying the correctness and compliance with standards
  • Managed multiple testing projects simultaneously, overseeing the efforts of both onshore and offshore teams
  • Prepared and communicated test estimates, progress reports, and risk assessments to project stakeholders
  • Provided technical leadership and guidance on best practices for test automation and quality assurance processes
  • Engaged in design and architecture meetings to align test automation strategies with project requirements
  • Coordinated with clients and vendors to understand project requirements and ensure alignment with business objectives
  • Addressed and resolved client queries and issues related to testing and quality assurance.

Siebel and Salesforce Developer/Admin

Sun Life Financial
01.2010 - 01.2017
  • Installed, configured, and maintained Siebel and Salesforce environments, including Dev, SIT, UAT, and Production servers
  • Implemented and managed integrations with OBIEE and MQ, ensuring seamless data flow and system interoperability
  • Led Siebel and Salesforce upgrades, including server installations, database performance tuning, and feature implementations
  • Developed automation scripts for server restarts, file system clean-ups, and other routine maintenance tasks
  • Conducted data mapping and migration activities, including importing data from legacy systems to SQL databases
  • Provided production support, addressing issues, and resolving bugs during testing and post-deployment phases.

Education

Master of Computer Applications (MCA) -

Kakatiya University
01.2009

Recognitionsandprofessionalactivities

  • Super Performer Award, Northbridge Insurance, 2021
  • Value Inspiring Performance Award, Sun Life Financial, 2020
  • Engaged in recruitment, POC environment setups, and RFP documentation.

Skillsprofile

Guidewire (Claim Center), Jira, TFS, Cronacle, HP ALM, Selenium, Postman, Oracle, PostgreSQL, SQL, SQL, JavaScript, XML, PowerShell, Power BI, Data Cleansing, Transformation with Power Query Editor, Version Control, TFS, GIT, HP ALM, Senior Business analyst, Team Leadership and Mentoring, Hands on experience in creating claims (verified and unverified policies), adding recoveries on claims with charges and payments, Automation Testing, Functional Testing, Assess Planning, Estimation, Execution, and Agile Methodologies, Data Extraction, Analysis, and Visualization, Reporting, CI/CD Pipeline Integration, Incident/Defect Reporting and Management

References

Available upon request.

Languages

English
Full Professional

Skills

  • Requirements Gathering
  • User Acceptance Testing
  • Business Intelligence

Timeline

Senior Solution Analyst

Wawanesa Insurance
10.2021 - Current

Senior Consultant

Capgemini Canada Inc.
10.2018 - 10.2021

Consultant

Capgemini Canada Inc.
10.2017 - 10.2018

Siebel and Salesforce Developer/Admin

Sun Life Financial
01.2010 - 01.2017

Master of Computer Applications (MCA) -

Kakatiya University

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Santosh Kumar Somaraju