SANTOSH RAMU

Currently managing Mulesoft Integration project for UK based telecom client

• Responsibilities – leading team of 10 members by using servant leadership style, guiding team on agile practices, support team in estimating and planning, and coordinating with other teams
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
• Managed product backlog and planned monthly sprint releases.
  Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress

Handled IT transformation projects in ATCO-Canada

• Planning, executing and delivering complex IT projects in conjunction with Infrastructure and Application delivery teams following PMBOK methodology
• Involved in end-to-end delivery - Request for Service/Proposal, Statement of Work, Architectural design, procurement and deployment
• Accountable for project schedule management (MPP), budget, risk
  identification and mitigation, communication, status reporting and project closure

IT Project Manager - multiple projects

• Managed multi-year enterprise software implementation and support engagement with telecommunication client in UK
• Handled portfolio of $6-7mn and led cross functional team of 60-70 consultants
• Key projects were − SAP ECC, BW, SRM, Successfactors (cloud) application support and implementation for city council, SAP Real Estate and Plant Maintenance implementation, L2/L3 level Application support of Oracle suite (Financials, ESB, IDAM) for Scottish government, SAP BPC migration and L2/L3 support of Oracle Identity and Access Management
• Functioned as key liaison between Wipro and customer teams for development, deployment and delivery of IT services.

Worked as Project Manager and handled multiple IT projects in Revenue Assurance and Fraud Management application

• Managed 2-3 project teams in parallel, realizing success through application of SDLC methodologies and leadership skills
• Developed project plans identifying key issues, risks and performance metrics
• Created status dashboard to key business users and management.
• Co-ordinated with relevant teams/vendors and ensured timely delivery

• Worked as Pre-sales Consultant for Africa and Middle East regions
• Lead techno-commercial bids (RFP/RFQ,RFI) by liaising with various lines of business, finance and legal teams to build integrated solution
• Architect large deals - from solution stack finalization to commercial modelling
• Manage and negotiate effectively with OEM's, Strategic partners and vendors
• Create collaterals and provide funnel projections to business head for quarterly business reviews and strategic planning
• Experience in handling large 100 million-dollar outsourcing deals
• Conduct workshops to showcase Wipro's capabilities and offerings that can address customer pain points and open new channels of revenue
• Chart out agenda, identify key participants and coordinate for presentation decks for client CXO visits
• Won ‘Excellence Award' for contribution in winning large deal

• Worked with Office of Strategy Management team to devise a Change Management strategy for successful adoption of ‘IT SaaS' solution by SMBs
• Developed Sales & Distribution Channel management strategy for IT SaaS model to cater SMBs
• Explored strategic partnership opportunities for TCS SMB with Infocomm Development Authority of Singapore

• Primarily worked on requirement analysis and development for UK based Telecom operator
• Worked on Service Assurance & Fault Management COTs products like IBM Netcool and EMC SMARTS
• Responsibilities included requirement elicitation, requirement analysis and preparing design document
• Performed role of client liaison for onsite issue resolution, conducting network related testing with client and User Acceptance Testing
• Developed process and tool which reduced time required for testing by 50%
• Documented technical workflows and knowledge in private wiki for education of new team members