Santosh Ghimire
Brampton,ON
Summary
Versatile and hardworking professional with over 10 years of experience across retail sales, call center operations, warehouse logistics, and store supervision. Proven ability to provide top-tier customer service, manage inventory, handle high call volumes, and lead teams effectively. Experienced as a Retail Sales Associate (4 years), Call Center Representative (3 years), Store Supervisor (2+ years), and Warehouse Associate at Uline, with hands-on expertise in order fulfillment, shipping/receiving, and maintaining accurate inventory records. Recognized for strong communication, problem-solving, and organizational skills with a focus on efficiency, teamwork, and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Material Handler
Elton Manufacturing
Milton, Ontario
08.2025 - Current
- Collaborated with team members to streamline material flow processes.
- Inspected incoming materials for quality and compliance with specifications.
- Assisted in organizing warehouse layout for optimal space utilization.
- Documented material movements using company-specific software systems.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
WAREHOUSE ASSOCIATE
Uline
Milton, Canada
11.2024 - 05.2025
- Prepared and processed orders accurately to customer satisfaction.
- Coordinate with team to resolve order issue quickly.
- Maintained inventory and warehouse organization for smooth operation.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
STORE SUPERVISOR
Bhat Bhateni Super Store
Lalitpur, Nepal
02.2021 - 10.2023
- Handled cash, balanced registers, and prepared daily sales reports.
- Provided excellent customer service and resolved escalated issues professionally.
- Increased sales by implementing upselling techniques and promotional strategies.
- Conducted team meetings and performance reviews to support employee development.
CALL CENTER REPRESENTATIVE
Ncell
Kathmandu
01.2019 - 01.2021
- Handled high-volume inbound/outbound calls with excellent customer service.
- Resolved client issues and provided product/service information clearly.
- Maintained records using CRM systems and followed call scripts.
- Met performance targets for call quality, speed, and satisfaction.
RETAIL SALES ASSOCIATE
Chaudary Group (CG)
Kathmandu, Nepal
04.2014 - 03.2018
- Exceeded sales targets by 20% through exceptional customer service.
- Developed strong product knowledge to enhance customer purchasing decisions.
- Built lasting relationships with customers, boosting repeat business.
- Implemented effective merchandising strategies, increasing store visibility.
Education
Bachelor - Humanities & Social Science
Tribhuvan University
Kathmandu, Nepal01.2022
Skills
- Customer Service Excellence
- Sales & Upselling Strategies
- Communication Skills
- Cash Handling & POS Operations
- Problem Solving
- Handling Returns & Exchanges
- Attention to Detail
- Technical Support
- Call Handling (Inbound/Outbound)
- Active Listening
- Adaptability in High-Pressure Environments
- Team coordination
- Warehouse management systems
- Material handling
- Packaging and labeling
- Warehouse operations
- Warehouse logistics
Certification
Google IT Support Specialist Certificate
Languages
- English
- Hindi
- Nepali
Timeline
Material Handler
Elton Manufacturing
08.2025 - Current
WAREHOUSE ASSOCIATE
Uline
11.2024 - 05.2025
STORE SUPERVISOR
Bhat Bhateni Super Store
02.2021 - 10.2023
CALL CENTER REPRESENTATIVE
Ncell
01.2019 - 01.2021
RETAIL SALES ASSOCIATE
Chaudary Group (CG)
04.2014 - 03.2018
Bachelor - Humanities & Social Science
Tribhuvan University