Santona Shrestha

• Delivered excellent guest service by serving food and drinks to club guests and collaborating with the team to open and close the club lounge, managing five daily food and drinks displays.

• Effectively managed multiple tasks in fast-paced banquet settings, supported event coordinators with setup and communication, addressed guest inquiries, and ensured special dietary needs were met.

• Identify the profile of arrival, pre- arrival guests and allocate the amenities.
• Managed in-house calls by addressing inquiries, including in-room dining orders and housekeeping requests, while operating the hotel's main phone line and efficiently routing calls to designated departments.

Provided exceptional service by engaging in friendly, professional interactions with customers, proactively addressing their questions and concerns.

• Assisting in food preparation, packaging, and display of the food items, keeping the working station clean along with assisting customers.

• Delivered an exclusive personalized service to the annual resort members, working closely with different departments (F&B, sales, FO and Spa).

• Worked as restaurant hostess, gaining experience across three resort outlets by welcoming and seating guests with or without reservations, demonstrating strong menu knowledge to address allergies. Also managed calls, emails, and special celebrations requests.

• Trained with proper training plans under the supervision of department manager and L&D manager (5 months in F&B service and 1 month in Housekeeping)